Front-End & Customer Service Specialist with Cleaning Expertise

KIMBER MARION

Grand Forks, ND *****

*******@*****.*** / 701-***-****

SUMMARY

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Also have cleaning services and skills. Home, offices,commercial and much more.

SKILLS

Order coordination

Check processing

Drawer management

Attention to detail

Telephone management

Cash register operation

Multitasking and organization

Customer satisfaction

Product knowledge

Customer complaint resolution

Cleaning skills

Commercial cleaning proficiency

Deep cleaning expertise

Housekeeping

Sweeping and mopping

EXPERIENCE

Cleaner / My own LLC - Grand Forks, North Dakota 01/2024 - Current Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors. Provided assistance with laundry services when needed. Inspected rooms for cleanliness prior to guest arrival. Emptied wastebaskets and replaced liners.

Transported trash bags to designated disposal areas. Maintained cleaning equipment and materials in a safe and sanitary working condition. Stocked supplies such as soap, toilet paper, and paper towels in restrooms. Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes. Responded promptly to all customer complaints regarding cleanliness issues. Swept and mopped floors, vacuumed carpets, and dusted surfaces. Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces. Customer Service /Cashier Assistant / Sam's Club - Grand Forks, ND 06/2023 - 12/2024 Greeted customers and provided friendly customer service. Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.

KM

Boosted customer satisfaction levels by going extra mile to personalize service for each customer. Provided excellent customer service by helping customers locate items they were looking for. Offered customers carry-out service at completion of transaction. Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Answered phone calls to assist customers with questions and orders. Informed customers about product pricing and answered questions regarding products and services available in the store.

Dietary Aide / Valley senior living - Grand Fork, ND 01/2024 - 10/2024 Filled and served various beverages for customers. Assembled and served meals according to specific guest requirements. Helped management stay on top of supply needs by sharing information about low or spoiled inventory. Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions. Served specific meals to patients with special dietary needs. Assisted in the ordering, receiving, storage, and inventory of food items. Treated patients and team members with dignity and respect. Gathered soiled tablecloths and dietary linens and delivered to laundry. Set tables before patients arrived to maintain meal plan productivity. Checked temperatures of hot food before serving it to patients and residents. Observed special diets prescribed by physicians or nutritionists. Worked closely with team members to update cleaning protocols and increase aide efficiency. Front End Cashier / Hugo's family market place - Grand Fork, ND 08/2012 - 08/2017 Maintained a clean workstation by wiping counters and organizing supplies. Assisted customers with returns and exchanges according to store policy. Stocked shelves with merchandise and ensured that displays were organized attractively. Addressed and resolved customer complaints with friendly and level-headed assistance. Performed opening and closing procedures including counting cash drawers and preparing deposits. Packed and bagged products according to customer preferences. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system. Informed customers of current sales promotions and discounts available. Answered customers' questions about products, prices, and availability. EDUCATION AND TRAINING

High School Diploma 05/2008

Central High School - Grand Fork, ND

Some College (No Degree): Data Entry

Northland Community College - East Grand Forks, MN

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