Desktop Support Technician with 14 Years Experience

AVRAHAM RACKOVSKY

917-***-**** • **********@*****.***

Desktop Support Technician

MCSE, CNA, A+, Lenovo, HP and Dell Certified

SUMMARY OF QUALIFICATIONS

• Certified by Lenovo, HP and Dell in Computers, Laptops, and Printers

• Extensive experience installing, troubleshooting, and repairing Dell, HP, and Lenovo computers; HP, Dell and Lexmark printers; NCR registers, Motorola and Cisco RF equipment. ROLM phones

• Provide support for Windows 7 and 10, McAfee and Symantec Antivirus and Firewall, Safeboot, Cisco VPN, Microsoft Office, Lotus Notes and Microsoft Outlook.

• Set up WiFi networks, patch network and phone jacks, run network and phone cables. Utilizing tools to troubleshoot network and phone activity like ping, ipconfig, toner, punch down tools and line tester.

EXPERIENCE

Advantage Resourcing Group New York, NY

Contract for MTA/HP printer project 11-2018 to present

• Installing new HP printers and MFP in MTA locations for the HP MPS project. Upgrading the firmware of the new printers and MFP’s, assign them IP address, configure their fax and working with the MTA IT group to create and update the print queue of the new devices. Centrada Solution New York, NY

Field Technician for Highgate Hospitality Management Company 8-2017 to 7-2018

• Facilitate, troubleshoot, install and configure IT equipment of hotels that are managed by Highgate like Crown Plaza Times Square, Stewart, James Soho, Wagner, Lexington, Mela, Row, Royalton, Hilton, Park Lane, Quin.

• Re-image, support and install of PC’s, laptops and Micros POS.

• Troubleshoot, configure and install key encoders, printers, MFP, switches, access points.

• Working with various IT vendors that provide hotels Wi-Fi, phone systems, finger print readers.

• Support hotels PMS like Opera, IQWare. Working with the PMS, IFC, OXI and key servers.

• Working with AD, Bomgar, ITGlue, Windows 7 and 10. Supporting Outlook.

• Troubleshoot network and phone lines. Working with toner and punch down tools. nd Hospitality Management Company

Radiants Systems Inc. New York, NY

Field Technician for Hewlett Packard Inc. 2-2017 to 6-2017

• Working in the Managed Print Services that HP has with the MTA by install, troubleshoot and repair of HP LaserJet, Color Laser jet and Page Wide printers. Maintain asset management of those printers. Guide the user on usage of the printer.

• Provide customer service, troubleshoot and repair for HP printers for HP Pay Per Service accounts and for HP Managed Print Services accounts in NYC like JPMorgan, Morgan Stanley, Deloitte & Touche, First Republic, Estee Lauder, T-Mobile, Morgan Lewis, Skaggen Arps, Morison & Forster, David & Gilbert LLP, Winston & Strawn LLP and other type of businesses that are using HP printers.

Flexible Systems Inc Brooklyn, NY

Field Technician for Methodist Hospital 9-2016 to 1-2017

• Re-imaging new and used PC's, laptops and WYSE terminals and installing them.

• Working with Windows XP, 7 and Windows 10. Installing Novell client and ZenWorks. Working with Office 2007 and Office 2016. Migrating user's accounts and data.

• Setting up Microsoft Surface tablets and Lenovo laptops by creating users accounts, Installing Office and encrypting them. Installing and configuring HP printers. Scrapping old IT equipment.

• Supporting senior executive managements of the hospital. Macy's systems and Technology New York, NY

Field Technician for Macy's stores 7-2009 to 7-2016

• Provide hardware and software support and installation for NCR registers

• Install, configure and repair over 120 Lenovo and Dell workstations, laptops and thin clients

• Install and maintain RF equipment of access points, price checkers, phones and kiosks

• Install and support for HP and Lexmark laser printers. Active Directory, DNS and DHCP.

• Troubleshoot and maintain ROLM phone lines and over 700 phones

• Working on life cycle projects and migrating hardware and software to an up to date hardware and software and supporting the users during the migration.

• Troubleshoot and maintain network lines of registers, workstations, laptops and printers

• Maintain inventory of all equipment of Macy's Systems and Technology in supported stores

• Processed all broken parts by creating logistics and organized retention of shipping and support records. Working with ticketing system First Choice Ticket. Configuring Outlook mail system

• Supporting senior executive management of stores and districts offices. Personal Computers Inc. New York, NY

In House Technician under contract for HSBC Bank 2005 – 2009

• Provided desktop and hardware support for a 3,200 users environment

• Installed and repaired HP B&W and Color Printers. Configured, installed, and repaired over 2,500 HP and Dell Workstations

• Configured, installed, and repaired over 800 HP, Dell, and Lenovo Laptops

• Installed and provided support of Safeboot file encryption, and Cisco VPN on all laptops

• Configured and provided support of Lotus Notes with local replication on all laptops

• Life Cycle Inventory Management of all Desktop IT devices

• Coordinated data scrubbing and equipment disposal with outside vendor

• Processed all warranty and non-warranty parts requests and organized retention of shipping and support records

EDUCATION

John Bryce Training Center, Jerusalem, Israel

• Trained in Computer Network Management, Linux Basic Administration, CheckPoint Firewall Administration, Support and Maintenance for Windows XP and 200, Hardware Gilad College of Electronic Sciences, Jerusalem, Israel

• BS Degree in Computer Sciences; MCSE Windows 2000, CompTIA A+

Contact this candidate