Versatile Customer-Focused Operations Specialist
Resume:
Tasani Humber
Margate, FL *****
******.********@*****.***
Work Experience
• Scale House Attendant
Waste Management - Pompano Beach, FL
April 2024 to October 2025
1. Greet customers, direct customers and other traffic, and answer questions accurately.
2. Ensure that incoming garbage loads are safe and do not contain any inappropriate
material.
3. Performs other duties as assigned, including data entry and minor customer service
responsibilities.
• Front Desk Agent
Marriott Resort & Spa - Pompano Beach, FL
September 2023 to February 2024
1. Manage online, phone and in-person room reservations.
2. Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
3. Take payment from customers.
4. Respond to guests' issues and complaints in a friendly, timely manner.
• Delivery Driver
Uber
January 2019 to Present
1. Accept orders through the UberEats driver app.
2. Navigate to the restaurant the customer ordered from, pick up the food and make sure
that it is correct.
3. Deliver the food to the customer in a timely manner.
• Dispatcher
Freedom Auto Transport - Pompano Beach, FL
October 2021 to May 2023
1. Scheduling truck drivers to collect vehicles and shipments or make freight deliveries.
2. Being in touch with the customers about delivery details such as pickup or delivery
times, and handling special requests.
3. Keeping track of dispatched orders, delivery routes of truck drivers, route adjustments,
and pickup/delivery timelines.
• Airport Driver
EDS Services - Fort Lauderdale, FL
March 2021 to October 2021
1. Safely drive and park vehicles, adhering to company and safety standards.
• Customer Service Representative
Conduent - Remote
January 2019 to March 2021
1. Interact with customers to address their concerns.
2. Answer customer questions and assist them with their needs.
3. Provide product information and receive payments.
• Home Health Aide Private Care
D. Bird - Coral Springs, FL
November 2015 to November 2018
1. Provide a multitude of in-home personal and companionship care services.
2. Preform Bathing, grooming and dressing. Meal preparation. Transportation to and from
medical appointments.
• Cashier/Sales Associate
Toys''R''Us - Coral Springs, FL
October 2015 to May 2017
1. Assist customers with final purchases, questions, and concerns.
2. Cleaning, stocking products, and balancing registers.
• Customer Service Representative
Convergys - Tamarac, FL
June 2013 to September 2015
1. Interact with customers to address their concerns.
2. Answer customer questions and assist them with their needs.
3. Provide product information and receive payments.
• Receptionist
Snow White Cleaning - Lauderdale Lakes, FL
May 2011 to April 2012
1. Greet customers, answer phones, receive and deliver mail, and assist with maintaining
and ordering office supplies.
2. Provide positive experiences for clients and ensure the efficiency of the company.
Education
High School Diploma
Fort Lauderdale High School - Fort Lauderdale, FL
2012
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