Office Manager with Customer Service Expertise

SUMMARY

Dynamic professional with a proven track record at California Warehouse Enterprises, LLC, excelling in customer service and team leadership. Skilled in invoicing, A/R, A/P and all general office practices. I implemented streamlined processes that reduced errors and wait times. Known for my adaptability and strong communication skills, I foster collaborative environments that enhance customer satisfaction.

Skills

Computer Skills (Google docs, Microsoft Office, etc.)

Organization & Communication

Confidentiality

Time Management & Multitasking

Flexibility & Adaptability

Self motivation & Problem resolution

Customer Relationship Management

Work Experience

Carolina Warehouse Enterprises Thomasville, NC United States

Customer Service/Office Manager

Nov.2018 - Present

Assist customers with showroom setup for High Point & Atlanta Furniture Markets, prepare estimates and invoices, communicate with the team to provide excellent service.

Supervised the customer service team, ensuring high-quality support and prompt issue resolution.

Implemented streamlined processes to enhance invoice management, reducing errors and wait times.

Guilford County Schools Transportation Greensboro, NC United States

Inventory Control Specialist

Nov.2010 - Sep.2013

Managed inventory levels to ensure optimal stock availability and minimize excess.

Developed and implemented procedures for accurate inventory tracking and reporting.

Trained and mentored junior staff on inventory systems and best practices.

Analyzed discrepancies in inventory data to identify root causes and implement corrective measures.

Davidson County Public Schools Lexington NC United States

Teacher Assistant

Sep.2013 - Jun.2015

Supported classroom activities, enhancing student engagement and participation.

Assisted educators in developing and implementing lesson plans to meet diverse learning needs.

Maintained accurate records of student performance and behavioral observations for reporting purposes.

Coordinated communication between students, parents, and educators to foster a collaborative learning environment.

Jowat Corporation Archdale, NC United States

Materials Manager

Aug.1986 - Nov.2010

Began my career as an order entry clerk, promoted to Bookkeeper, promoted to Accounting Department Supervisor, and ended my career as Material Manager.

Trained in Germany on SAP system to optimize inventory management and to provide consistent customer service.

Supervised the purchasing department with vendor relationships to ensure timely deliveries and quality compliance of materials.

Managed inventory control and audit processes.

Scheduled production for all departments, reducing lead times and minimizing stockouts.

Education

Parkland High School Winston-Salem, NC United States

Accounting, High School Diploma

Aug.1981 - May.1983

Davidson County Community College Lexington, NC United States

Office Administration

Aug.1983 - Dec.1989

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