Accounts Payable and Customer Service Specialist with 20 Years
Resume:
Lisa Jones
Ellenboro, NC
*.*********@*****.***
Dynamic professional with 20 years of experience in accounts payable, ensuring precise and timely transactions.
Committed to enhancing customer satisfaction and streamlining processes to drive organizational success.
Proven ability to resolve customer inquiries with a remarkable first-call resolution rate of 100% while also demonstrating strong problem-solving capabilities. Job History
Centene Corporation 2021 - 2024
St Louis, MO
Customer Service Representative (Remote)
Resolved customer complaints and inquiries promptly and effectively with 100% first-call resolution.
Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions.
Participated in the Mentor Program. Assisting new agents and current agents struggling with meeting their monthly metrics.
Rumbling Bald on Lake Lure 2000 - 2021
Lake Lure, NC
Accounts Payable and Payroll Clerk
Managed accounts payable to ensure accurate and timely payment of invoices. Prepared and filed monthly tax returns per local and state regulations. Managed payroll to ensure accurate and timely payment of salaries and benefits. Reconciled payroll discrepancies and ensured all payroll data was accurate and up-to-date.
Prepared year-end tax documents, ensuring accuracy and timely filing. Education
High School Diploma
Contact this candidate