Experienced Remote Live Chat & Customer Support Specialist

Debra Hayes

Maumelle, Arkansas – 678-***-**** – ************@*****.***

Professional Summary

Customer-focused interior design graduate with 20+ years of combined experience in customer service, scheduling/coordination, administration, and interior decorating. Skilled at managing high-volume phone and CRM work, supporting remote and onsite clients, and using digital design tools (AutoCAD, SketchUp, Revit) to communicate concepts clearly. Experienced entrepreneur in residential and commercial decorating, now seeking a customer success or design-specialist role with a home-design SaaS/AI company.

Core Skills

• Customer success & client support (Phone, email, remote)

• Scheduling, coordination & CRM (Salesforce, Mhelp Desk)

• Interior design & decorating (Residential and commercial)

• Space planning; product & materials selection

• Digital tools: AutoCAD, SketchUp, Revit, Microsoft Office, PowerPoint, Excel

• Documentation, manuals, and process improvement

• Remote work, multitasking & cross-team communication Professional

Experience

Receptionist Intake Clerk – Hughes Agency (Contract Roles) 2018 – 2025

• Greeted and registered clients scheduling for service representative visits; handled confidential records, document preparation, and report creation.

• Scheduled appointments and coordinated communication between staff and clients.

• Improved service flow by reorganizing intake tracking system and simplifying data entry.

• Enhanced office efficiency by maintaining accurate and timely filing systems and CRM.

• HIPAA / confidentiality awareness

Schedule Coordinator Receptionist – Foundation Pro 2018 – 2023

• Scheduled service representatives for home and property visits, ensuring efficient routes and timely service.

• Provided professional communication via multi-line phones, CRM, and written correspondence; created a company manual to standardize procedures.

• Successfully transitioned from onsite to fully remote work during the pandemic while maintaining high service levels.

Senior Customer Service Representative – Centene Corporation 2015 – 2017

• Managed multi-line phone accounts, answering member questions and resolving issues while supporting revenue and retention goals.

• Earned multiple certificates and recognition for meeting or exceeding monthly performance and quality targets

• HIPAA / confidentiality awareness

Customer Service Representative (Contract Roles) – A Robert Half Company/Office Team 2014 – 2015

• Supported various client companies by handling inbound calls, customer inquiries, and account updates using client CRMs.

Interior Decorating Owner – Eve’s Interior Decorating 2008 – 2010

• Designed. Commercial and residential spaces using Adobe Photoshop, Google SketchUp, AutoCAD, Revit, Canva, and Coohom.

• Met with clients to understand needs, presented design concepts, and selected furniture and accessories, managing projects as an entrepreneur.

Design Resource Assistant – Betty Gail Peters Interior Design 2000 – 2002

• Met with vendors to source current products and materials to support firm projects.

• Preserved a key client relationship by finding a cost-effective replacement for a discontinued fabric and keeping the project on schedule.

Additional Roles (2002 – 2013) – Administrative Assistant, Customer Service Representative, Transportation Monitor/Dispatch, Interior Design Student & Intern

• Managed multi-line phones, scheduled transportation and appointments, and maintained safe environments for students and clients. Transportation Dispatcher.

• Conducted site visits and documentation for historic properties and assisted with gallery shows and reference materials.

Education

• Bachelor of Science, Interior Design – University of Central Arkansas

• Diploma, Interior Decorating – International Correspondence Schools

• Diploma, Word Processing Operator – South Central Career College

Professional Memberships & Licenses

• American Society of Interior Designers (Allied Member)

• Commercial Driver’s License, Class B & S

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