Senior Claims Service Adjuster - Personal & Property Losses

Quinnae Dixson

Spring Hill, Florida ***** • 813-***-**** • *******@********.**.***

Professional Summary

Motivated Senior Claims Service Adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.

Skills

• Liability Analysis • Claims Investigation

• Damage Assessment • Policy Interpretation

• Critical Thinking • Team Leadership

• Claims Processing • Decision-Making

• Insurance policy coverage knowledge

Certificationrecognition

• USAA Pride Tribute Recipient for Work as a Team, Share Knowledge, and Pride Principle

• 620 Florida Adjuster's license, also licensed to adjust claims in all states. Work History

Senior Claims Service Adjuster, 01/1997 to Current USAA – Remote

Assist other employees as a mentor and providing training, guidance on file handling, and 1:1's to assist with current and new employees' performance.

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Creating a customer service experience for members by understanding their needs and providing appropriate solutions to claims efficiently as possible.

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Working with customers with being able to provide virtual inspections through there mobile devices rather it is for their home or condo.

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Being able to properly investigate, evaluate and equitably settle claims in accordance with the terms and conditions of their policy/ contract applicable to the liability, facts and damages within state guidelines.

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• Establishing and monitor appropriate claim reserves. Creating loss reports, confirming coverage along with answering inquiries for adjusting property claims.

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Continuously provide prompt, empathetic, appropriate and efficient service to members while handling homeowners' policy service as well as auto claims.

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Catastrophe Team Member handling claims outside of normal duties in the areas of fire, hail, hurricane, tornado, etc.

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• Assist with large losses that are over limits for lower-level agents.

• Ensuring that all estimates are correctly written and cleared through Xactimate. Provided exceptional customer service during challenging situations such as total loss scenarios or disputes over coverage.

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Developed expertise in handling complex claims, resulting in increased trust from management and additional responsibilities.

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Office Manager, 09/2018 to 05/2022

Southern Vision Enterprise, LLC – Remote

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

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Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

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Streamlined office operations by implementing efficient filing systems and organizational strategies.

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Education

High School Diploma

Tampa Bay Tech High School - Tampa, FL

Computer Experience

• Microsoft Word

• Excel

• PowerPoint

• Publisher

• Outlook

• Internet

• Cisco Systems

• Xactimate

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