Administrative Professional with 20+ Years Medical Office Experience

Heather Willey

* ********* ******, ********, ** • 717-***-**** • **********@*******.***

Administrative Assistant

Experienced Business Office Associate with 20+ years in the medical field. WORK EXPERIENCE

West Shore Surgery Center 06/2021 - 10/2025

West Shore Surgery Center, Ltd. is a private outpatient ambulatory facility providing various services to the west shore community.

Business Office Associate • Full-time Mechanicsburg, PA Closely working with the RN pre-admissions coordinator, we strategically organized all administrative duties needed to perform surgical procedures efficiently at our center.

• Facilitated seamless communication between departments, improving overall operational workflow and ensuring timely surgical procedures without delays. JDC Pediatrics 01/2003 - 09/2017

JDC Pediatrics is one of the largest pediatric groups in the area providing routine and sick care from infants to adolescents.

Medical Assistant • Full-time Mechanicsburg, PA

• Register and check out patients, verified insurance, collected payments, schedule appointments, answering multi line phone triage system were some of my front office duties. Obtained vital signs, performed laboratory testing, and administered injections

• Developed a patient follow-up protocol that improved patient satisfaction scores significantly, fostering better relationships and trust within the community. EDUCATION

Associate in Medical Assisting

Allegheny College of Maryland • GPA: 3.9 Cumberland, MD • 01/2000 - 12/2002 Associate of Applied Sciences Degree

Graduated Summa Cum Laude

Recipient of Who’s Who Among Top American College Students AWARDS & SCHOLARSHIPS

Reginal and State Champion Machine Transcription 05/1995 Future Business Leaders of America

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