Advanced Medical Support Assistant with IT Interest

JAVIER HENDERSON

**** *. **** **** ** Arlington, TX 76016

*****************@*****.*** 254-***-****

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Advanced Medical Support Assistant (AMSA) with over five years of administrative and patient-care experience within the Department of Veterans Affairs. Skilled in patient scheduling, electronic medical record management (VISTA/CPRS), and customer service. Proven ability to communicate effectively with veterans, providers, and multidisciplinary healthcare teams while maintaining compliance with VA policies and national scheduling guidelines. Looking to expand knowledge into Informational Technology (IT) positions.

CORE COMPETENCIES

Patient Registration & Scheduling, VISTA / CPRS / EMR Systems, Medical Terminology & Documentation, Insurance Verification & Authorizations, HIPAA Compliance, Conflict Resolution & Veteran Advocacy, Data Entry Accuracy & Quality Control, Communication & Customer Service

PROFESSIONAL EXPERIENCE

VA North Texas Health Care System – Dallas, TX

Advanced Medical Support Assistant (AMSA) GS-0679-06

February 2024 – Present

Supervisor: Bernice Miller 737-***-****

Serve as primary point of contact for veterans, providers, and administrative staff across multiple clinics.

Manage 35–50 daily calls, maintaining a 95% satisfaction rating and a 0% weekly dissatisfaction rate.

Schedule, cancel, and reschedule appointments in accordance with VHA National Scheduling Guidelines.

Verify insurance and demographic data, document transfers/discharges, and maintain waitlist accuracy.

Utilize VISTA, CPRS, and LIP Chat systems to support accurate and timely patient care.

Interpret and process provider orders (tests, authorizations, prescriptions) using advanced medical terminology knowledge.

Resolve veteran concerns through analytical problem-solving and escalation to supervisors or TriWest when necessary.

VA North Texas Health Care – Fort Worth Clinic – Fort Worth, TX

Medical Support Assistant (MSA) GS-0679-05

July 2023 – January 2024

Supervisor: Michael Watkins 817-***-****

Provided administrative support for Care in the Community (CITC) operations.

Scheduled and coordinated appointments, reviewed inpatient/outpatient data, and processed transfers.

Handled eligibility, co-pays, and pre-authorization verification for veteran services.

Retrieved and scanned medical documentation into CPRS, ensuring secure and timely record updates.

Delivered consistent, empathetic service to veterans, resolving issues within scope or escalating as needed.

Central Texas Veterans Health Care System (CTVHCS) – Temple, TX

Medical Support Assistant (MSA)

July 2020 – June 2023

Supervisor: Adria Hunt-Jordan 254-***-****

Supported clinical operations and coordinated patient scheduling across multiple departments.

Promoted through GS-03 GS-04 GS-05 for strong performance and reliability.

Communicated effectively with patients, physicians, and interdisciplinary care teams.

Processed medical records and referrals, ensuring compliance with VA procedures.

EDUCATION

Cyber Security Bootcamp

University of Texas at Arlington Arlington, TX July 2023 – January 2024

High School Diploma C.E. Ellison High School Killeen, TX May 2018

CERTIFICATIONS

CompTIA Security+

CompTIA Network+

TECHNICAL SKILLS

Linux, Python, Microsoft Office Suite, VISTA, CPRS, Adobe & Sony Software, Medical Terminology

REFERENCES

Available upon request

Contact this candidate