Customer Service assistant Seeking Immediate Start

Syndy-Bright Funwi

*****.*****@*************.*** 771-***-**** Washington, DC

PROFILE

Highly motivated Information Technology student with customer service experience. Respectful, reliable team player who loves working with people and uses excellent customer service skills to ensure satisfactory success and is currently seeking a position as a Customer Service Technician. CERTIFICATIONS AND SKILLS

● IC3 Digital Literacy Certification

● CompTIA A+ certification in progress

● Microsoft Office Experience

● Bilingual in English (native) and French (intermediate proficiency)

● Interpersonal communication skills

EXPERIENCE

Nationals Park, Washington DC, United States - Cashier March 2025 - PRESENT

● Resolved basic technical issues at the Point-Of-Sales System level and collaborated with team members to maintain efficient operations.”

● Maintain clean and organized cashier stations to be prepared for peak times.

● Balance the cash drawer at the beginning and end of each shift, ensuring accuracy.

● Collaborate with team members to ensure goals are met and operational efficiency is maintained. Lizzy’s Hair and Makeup Empire, Bamenda, Cameroon - Assistant December 2023- JULY 2024

● Worked at a small beauty salon that provided a variety of services.

● Assisted staff with hairdressing, shampoos, hair extensions, braids, make-up, manicures, and pedicures.

● Learned new skills in beauty services and business operations.

● Greeted customers, described services and operating hours, and scheduled appointments.

● Provided excellent customer service.

Munanji’s Snack and Groceries, Bamenda, Cameroon - Sales Associate January 2015 - August 2018

● Worked at a medium size business that provided a variety of products.

● Processed cash and mobile payments, ensuring accuracy and security of cash receipts.

● Assembled, verified, and coordinated orders for delivery.

● Used sales skills and extensive knowledge of inventory to assist customers with selecting products.

EDUCATION

LAYC Career Academy, Washington, D.C. - IT Certification Program EXPECTED GRADUATION July 2026

● Completing online safety checks

● Experience with digital content creation

● Computer function knowledge

● Completed simulation with ticketing systems (e.g ServiceNow)

● Learning to troubleshoot both software and hardware issues Holy Trinity School, Bertoua, Cameroon - High School Diploma (Advanced Level) GRADUATED June 2022

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