Customer Service Representative

Resume Jill Molinari

Cell: 859-***-****

Email: ***********@*****.***

Education

Mattoon High School, Mattoon, IL

September 1974 -May 1977

Diploma

Lakeland College, Mattoon, IL

September 1977 - June 1983

Bachelors Degree - Secretarial Sciences

Employment

Dovenmuehle Mortgages Services

Customer Service Representative

October 2015 - October 2024

Lexington, KY

. Manage mortgages for financial institutions

. Answer incoming calls taking payments

. Provide detailed answers to items included

in home mortgage accounts

. Explain structure of escrow procedures

Customer Service Representative

UK Healthcare

December 1983 - October 2015

Lexington, KY

. Assist patients/clients with billing/payment issues

. Answer all incoming calls professionally, kindly, with

knowledge

. Provide empathy for each caller, striving to resolve all

questions/concerns

. Handle billing of insurance companies, explain

coverages

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