Remote Support & Data Entry Specialist with Healthcare Focus

CIERA ESTELL

*** ********* **, *******, ** *****

***********@*****.*** 870-***-****

LinkedIn: linkedin.com/in/ciera-estell-b6945724b

REMOTE CUSTOMER SUPPORT DATA ENTRY

Available for Overnight & Flexible Remote Work

PROFESSIONAL SUMMARY

Experienced Remote Support Specialist and autism advocate with a strong background in mental health support, behavioral healthcare, and data entry. Skilled in chat, email, and phone-based support. Proven ability to work independently and accurately in healthcare, HR, education, and special education settings. Fast learner, detail-oriented, and especially effective in overnight roles. Passionate about inclusion and accessibility in all forms of service. KEY SKILLS

- Remote Customer Support (Email, Chat, Phone)

- Medical Coding & Data Entry (ICD-10 & CPT)

- Behavioral Healthcare & Mental Health Support

- Special Education Support

- Google Sheets Automation & E-filing Systems

- Microsoft Office Identifi Document System

- Canva (Templates, Presentations, Visual Docs)

- Excel (PivotTables, Formulas, Data Cleaning)

- Adobe Acrobat Pro (Forms, PDF Editing)

- Google Workspace & Google Data Studio

- HIPAA-Compliant Data Handling

- Typing Speed: 52 WPM High Accuracy

- Confluence (Knowledge Management)

- Soft Skills: Empathy, Adaptability, Time Management, Initiative, Communication, Conflict Resolution PROFESSIONAL EXPERIENCE

Empower Healthcare Solutions (Remote)

Patient Support Specialist - Mental Health Focus Feb 2023 - May 2025

- Provided support to 3,000+ users on behavioral and mental health platforms.

- Resolved 90%+ of patient access and data issues with minimal supervision.

- Maintained and updated 20+ support documents and training guides.

- Coordinated with clinical teams to streamline access to mental health services, reducing wait time by 25%.

- Completed ROI fulfillment requests with accuracy and HIPAA compliance.

- Processed HCQ and PCSP support tasks including data reviews, case updates, and documentation entry.

Hope House Home Healthcare (Remote)

HR & Medical Coding Support Specialist Oct 2022 - Feb 2023

- Handled HR system support for 150+ healthcare workers while completing ICD-10 coding for patient records.

- Updated 500+ employee files with 100% accuracy and audit readiness.

- Ensured proper coding and documentation for billing, improving claim approval rates by 20%. Osceola School District (Hybrid/Remote)

Student Support Coordinator - Special Education Department Jan 2015 - Oct 2022

- Supported 300+ families annually in accessing school software, focusing on special education tools.

- Troubleshot login and access issues for educational platforms, achieving a 95% resolution rate.

- Maintained accurate records for 1,000+ students with full FERPA compliance.

- Collaborated with special education staff to design family-friendly tech guides and resources. EDUCATION

- Associate of General Studies – Arkansas State University

- Associate of Art in Art – Des Moines Area Community College

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