Saurabh Mitragotri Network & Cloud Engineering Candidate

Saurabh Manisha Vitthal Mitragotri

Greenwood Estate Phase 2, Building No. J1, Hedutane, Kanpoli,

Taloja MIDC, Panvel, Dist Raigad 410 208

+91-730******* *******.**********@********.**

https://www.linkedin.com/in/saurabh-mitragotri-3988051b1 OBJECTIVE

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting. EDUCATION

Course / Degree School / University Grade / Score Year Bachelor of Engineering (BE)

in EXTC

Mahatma Gandhi Mission's College of

Engineering and Technology

7.82

CGPA/70.32%

2022

Diploma in EXTC Bharti Vidyapeeth Institute of Technology 67% 2018 Secondary School Certificate

(SSC)

New English School 62.40% 2014

CERTIFICATION

Entry Level Certified in Networking i.e. Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional(CCNP)

AWS re/START MagicBus Foundation

Duration: 01/2023 - 05/2023

Deployed WordPress website on AWS with AWS structure and WordPress development. Implemented an Amazon Connect call center on AWS, demonstrating strong skills in cloud computing and contact center management.

Created and maintained IAM groups, users, roles, and EC2 instances to ensure secure and efficient cloud operations.

Technical Skills

Network Configuration & Troubleshooting: Strong understanding of network setup and troubleshooting, including Firewalls, Routers, Switches, and Access Points. Virtualization Technologies: Basic knowledge of VMware and Hyper-V virtualization platforms. Ticketing & Remote Support: Familiar with ManageEngine Ticketing Tool and various remote support tools for issue resolution and user assistance.

Network Monitoring: Experience with SolarWinds for network performance monitoring and management. Security Software Management: Skilled in the installation, configuration, and upgrading of Trellix and McAfee Antivirus solutions.

Systems Administration: Hands-on experience with backups, Active Directory, and managing O365 and G-Suite environments.

Proficient in managing and troubleshooting Citrix environments, as well as HP and Dell Thin Clients. Expertise in configuring & supporting Cisco AnyConnect, Cisco Secure Client, Zscaler for secure remote access. EXPERIENCE

Wipro LTD. ThinkApps Solutions PVT. LTD.

December 2023 - Present

Remote Support Engineer

Demonstrated excellent communication skills with the ability to empathize, de-escalate, and effectively handle irate or upset customers.

Skilled in troubleshooting and configuring Office 365 and Microsoft Intune for end-users. Provided remote support for technical issues related to Microsoft Office, Intune, Citrix, Cisco, VDI, VPN, and other enterprise tools.

Handled incoming calls and customer emails, ensuring timely and professional responses. Identified and escalated complex issues to supervisors or higher support tiers when necessary. Researched, diagnosed, and resolved customer complaints using internal tools and applicable software. Routed support requests to the appropriate teams or domains based on the nature of the issue. Created and maintained SOP's for newly encountered issues and their resolutions. Troubleshot and resolved a wide range of hardware, software, and networking problems. Installed and upgraded antivirus software such as Trellix and McAfee to ensure user-level security compliance.

Ensured prompt resolution of operational issues in accordance with defined schedules and SLA targets. Hotel The Regency by Tunga - from Spark IT Solutions June 2023 - November 2023

IT Support Executive

Configured network devices including access points, routers, and switches; implemented firewall rules and other security measures.

Performed network troubleshooting to resolve connectivity issues across LAN/WAN environments. Provided technical assistance to end-users by diagnosing and rectifying hardware & software problems with speed and efficiency.

Led system upgrades and migrations to improve operational efficiency and minimize downtime. Identified, isolated, and resolved hardware, software, and network faults using remote and onsite diagnostic tools.

TRAINING/INTERNSHIP

Textronics Design Systems (I) PVT. LTD.

Duration: March 2023 to June 2023

Description:

Expertise in configuring and troubleshooting networking, routing, and switching environments. Hands-on experience with SonicWall Firewall (6.50S) configuration and management. Proficient in configuring and troubleshooting Outlook and Windows Live Mail. Extensive experience in creating, maintaining, and troubleshooting virtual machines (VMs). Proficient in the installation and configuration of printers, scanners, and drivers. Experienced in troubleshooting and maintaining server infrastructure to ensure seamless support for business applications.

Sankalp Technical Services and Laboratory

Duration: December 2018 to July 2019

Description:

Conducted testing using measuring devices, such as multimeters, to identify faulty components. Authored technical specifications, instructions, and reports, ensuring clear documentation and compliance with requirements.

Managed administrative tasks, including preparing and coordinating reports with customers PROJECTS

Automation Development in Vehicle Parking System using IoT Duration: February 2022 to April 2022

Designed and implemented an IoT-based smart parking system that uses sensors to detect real-time parking availability and communicates updates to drivers. Integrated automation features including automatic payment processing and ride-sharing service connectivity to enhance user convenience and system efficiency. Automatic Street Light Controller

Duration: February 2018 to April 2018

Designed and developed an automatic street light controller using a microcontroller and LDR sensors to detect ambient light and motion for efficient lighting control. Implemented a timer-based system to dynamically adjust light intensity and duration based on time of day and traffic flow patterns.

EXTRA-CURRICULAR ACTIVITIES

Attended workshops on Alexa, Multisim, and MATLAB to enhance technical knowledge and practical skills. Completed a 2-day SAP01 Basis Training Program.

Actively participated in various technical webinars and quiz competitions to broaden domain expertise and critical thinking.

Engaged in social service camps, contributing to community welfare and development initiatives. Received the Best Performer Award at Wipro LTD's Quarter Final for outstanding contributions in RBL Bank LTD. PERSONAL DETAILS

Date of Birth : 15/04/1998

Marital Status : Single

Nationality : Indian

Age : 27 Years

Location : Panvel, Maharashtra, India

Permanent Address : Sarathi, Station road, Near Achlare Hospital, Pandharpur, Dist. Solapur 413 304 Hobbies : Cooking or baking, Traveling, Listening Music, Gaming and Watching TV

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