Phlebotomy Expert in Patient-Centered Care

JANELLE CALHOUN

** * ****** ******, ************, PA 19144

267-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Phlebotomist with 10+ years of clinical experience providing accurate, patient-focused care in diverse and high-pressure healthcare settings. Skilled in venipuncture, specimen collection, patient monitoring, and precise medical documentation. Brings a strong background in mental health supporting patients with psychiatric conditions and substance use disorders, with experience in emergency response and crisis de-escalation. Recognized for combining technical expertise with compassionate care to ensure safety, comfort, and compliance with healthcare standards.

PROFESSIONAL EXPERIENCE

Brookside Clinical Laboratories — Mobile Phlebotomist

Philadelphia, PA Oct 2023 – Present

Perform safe and efficient collections in long-term care facilities, accurately label, process, and transport specimens to laboratories, ensuring zero compromise in specimen integrity.

Uphold strict compliance with HIPAA, OSHA, and infection-control protocols to protect patient safety and confidentiality.

Provide compassionate, professional care that builds patient trust and reduces anxiety during procedures.

Tender Care Phlebotomy — Mobile Phlebotomist

Cheltenham, PA Jan 2023 – Present

Deliver early morning phlebotomy services at behavioral health and drug rehabilitation centers.

Collect specimens following proper patient identification and testing protocols.

Coordinate specimen send-outs based on insurance and lab testing requirements.

Ensure all specimens meet quality standards before submission to referral laboratories.

Quest Diagnostics — Patient Service Representative III / Float Phlebotomist

Philadelphia/ Montgomery County, PA Nov 2016 – Oct 2023

Collected high-quality blood specimens from pediatric, geriatric, and special-needs patients with precision and care.

Traveled to various company locations, to provide coverage maintaining timeliness and adaptability across diverse environments.

Mentored new phlebotomists, demonstrating proper technique and promoting adherence to safety protocols.

Built patient trust by explaining procedures clearly, ensuring comfort, and delivering compassionate, professional care.

Comhar — Case Manager

Philadelphia, PA Oct 2015 – Nov 2016

Provided intensive case management to adults with mental health and substance use disorders, supporting recovery and stability through coordinated care monitoring progress toward treatment goals.

Facilitated interagency team meetings with healthcare providers, social workers, and family members to ensure continuity of care.

Connected clients to essential resources including housing, outpatient treatment, crisis intervention, and employment programs.

Educated clients and families on coping strategies, relapse prevention, and community supports to reduce hospitalizations and ER visits.

Vital Healthcare — Office Manager / Mobile Phlebotomist

Cheltenham, PA Jun 2012 – Oct 2015

Provide early morning phlebotomy services at drug rehabilitation centers and methadone clinics.

Balanced clinical duties with front-office operations including registration, scheduling, and billing support.

Verified and processed test orders, ensuring proper handling and storage of specimens.

Maintained lab supply inventory and assisted with administrative coordination and phlebotomy needs.

SKILLS

Venipuncture & Mobile Phlebotomy

Specimen Collection & Processing

HIPAA & OSHA Compliance

Patient Education & Advocacy

Medical Records & Data Entry

Time Management & Prioritization

Customer Service & Communication

Team Leadership & Staff Mentorship

Medical Terminology Proficiency

EDUCATION

Chestnut Hill College

Bachelor of Science in Human Services

Graduated May 2014

Professional Nurses Service Training Center Inc.

Completed December 2012

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