IT Systems Administrator - Office 365-Power Platform & Dynamics Expert

Richard Cox

Bristol, TN · **********@*****.*** · 276-***-****

linkedin.com/in/richard-cox-52b925360

Professional Summary

Improvement-focused IT Systems Administrator and Technical Consultant with 9+ years of experience driving infrastructure upgrades, workflow automation, and enterprise platform integration. Successfully rebuilt networks post-cyberattack, implemented 5S methodology on the shop floor, and deployed Microsoft Dynamics 365 solutions to streamline operations. OSHA-certified and fluent in Power Platform, with a strong foundation in Lean Six Sigma principles. Seeking a remote role in systems administration, Power Platform development, or Dynamics consulting where technical depth meets operational impact.

Core Competencies

• Power Platform: Power Apps, Power Automate, Microsoft Lists

• Workflow Automation: VBA (Access/Excel), SQL Reporting

• Infrastructure: Network Architecture, Cisco Routing/Switching, BSOD/Driver Troubleshooting

• SharePoint & Dynamics: Site Design, Dynamics 365 CRM & Supply Chain Modules

• Operational Excellence: PDQ Consulting, 5S Implementation, OSHA Certification, Lean Six Sigma

• Communication: Technical Documentation, Staff Training, Inspection Protocols

Professional Experience

Utility MFG — Information Systems Administrator

2016–2025 Atkins, VA

• Rebuilt entire network infrastructure after 2021 cyberattack, implementing advanced security protocols and restoring full operations.

• Automated reporting and inspection workflows using VBA and SQL, reducing manual effort by 60%.

• Designed SharePoint sites and integrated Microsoft Lists with Power Platform for real-time inspection tracking.

• Implemented 5S methodology across departments to improve workspace efficiency and reduce waste.

• Customized and supported Microsoft Dynamics 365 CRM and Supply Chain modules to align with operational needs.

• Trained staff on system literacy, improving productivity and reducing support tickets.

Technical Consultant — Independent

2025–Present

• Developed digital inspection forms and structured protocols for manufacturing clients.

• Consulted on PDQ deployment and optimization for software distribution and patching.

• Provided remote consulting on workflow optimization, Power Platform integration, and data analysis.

• Delivered tailored solutions for small businesses seeking scalable IT systems.

Education & Certifications

Associate Degree in Cisco Networking

Northeast State Community College

• Hands-on experience in IP configuration, LAN/WAN setup, and Cisco device management.

Certifications & Training

• OSHA Certified

• Lean Six Sigma & 5S Methodology (Studied and Implemented)

Recent Projects

• Built HR attendance database with automated warnings and reporting.

• Integrated Power Apps with Microsoft Lists for interactive inspection workflows.

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