Customer Service & Hospitality Professional Seeking Growth

DEBADRITA BHATTACHARYYA

Kolkata, West Bengal +91-903**-*****

***********************@*****.***

Profile

Customer service and hospitality professional with 4.5+ years’ experience. Skilled in front desk operations, handling customer queries, and ensuring excellent guest service. Strong communication, organizational, and problem-solving abilities.

Experience

Meal Advisor (Part-Time)

M&M Meat Market, Halifax, NS Feb 2025 – Apr 2025

- Guided customers with meal planning and product selection.

- Maintained food safety and service standards.

Customer Care Executive – Operations

Zomato, India Oct 2021 – Apr 2023

- Handled 200+ daily customer inquiries with quick resolutions.

- Improved service quality by 15% through performance monitoring.

- Ensured secure customer data management and efficient file handling.

Education

Post Graduate Certificate – Human Resource Fundamentals

University of Calgary, Canada May 2024 – Apr 2025

B.Sc. – Catering Sciences & Hotel Management

Scott Hotel Management Institute, India 2012 – 2015

Skills

Customer Service Front Desk Operations MS Office CRM Tools Communication Problem Solving

Contact this candidate