Customer Service Support Specialist

Michelle Cockfield

Morrow, GA Phone: 929-***-**** Email: ******************@*****.***

Highly motivated, passionate, and results-driven professional with outstanding customer support experience in various industries. Excellent communication, collaboration, project management, and leadership skills with a keen attention to detail. I am task-driven with the ability to cultivate key relationships with diverse groups of people on all levels and can easily adapt in fast-paced environments. Professional Experience

United States Postal Service White Plains, NY

Sales Services Distribution Associate 11/2018–2/2023

● Daily interaction with team and management to address customer questions and concerns.

● Oversee tasks and store opening/closing procedures to ensure smooth and efficient operations.

● Manage inventory and maintain stock to ensure adequate supplies and merchandise is available.

● Assist with store displays, merchandise racks, workstations, and storage areas are presentable.

● Provide excellent customer service to customers and assist with inquiries and remediate issues.

● Monitor and maintain post office self-service equipment and postage meters.

● Utilize company software to update and maintain records and files and submit detailed reports.

● Handle financial transactions including cash, credit, bank deposits, and unit accounting records.

● Provide detailed reporting regarding safety procedures and unusual incidents or conditions.

● In-depth knowledge of company and government policies and procedures to ensure compliance. Cure Staffing Agency Whitestone, NY

Certified Nurse Aide (CNA) 04/2015–06/2018

● Interacted with patients and medical staff to provide outstanding patient care and service.

● Provided hands-on care and assisted with daily living needs, dressing, grooming, and cooking.

● Monitored and documented patients' pulse, temperature, and respiration.

● Ensured the safety and wellbeing of clients and prepared meals according to dietary restrictions.

● Maintained records of patient care, progress, and problems in order to discuss observations.

● Provided patients and families with social and emotional support and activities. Recco Nursing Agency New Rochelle, NY

Certified Nurse Aide (CNA) 09/2015–02/2016

● Effectively communicated with medical professionals regarding client services and activities.

● Daily interaction with patients and medical staff to ensure quality patient care.

● Provided direct care and support and assisted with patient daily living needs and procedures.

● Assessed and monitored patient vital signs and updated records accordingly.

● Educated patients and caregivers on healthy habits and preventative measures.

● Conducted initial nursing assessments and evaluations for home care services. Education and Certifications

Phlebotomy Certification (July 2016)

BLS Certification (April 2016)

Equal Opportunity Center EOC Yonkers NY

High School Diploma (October 2015)

Big Apple Training Bronx NY

CNA Certificate (October 2014)

Skills

Direct Patient Care, Data Management, Reporting, Microsoft Office Suite, PowerPoint, Google Drive

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