Customer Service Professional
Resume:
Emily G. Smith
Odenville, AL *5120
***********@*****.***
Education:
University of Alabama in Huntsville, Huntsville, AL . Graduated in May 2000 with a B.A. in Communication Arts and a minor in Political Science.
Skills :
Proficient in Microsoft Office, Quark Xpress, Raiser’s Edge, Adobe Photoshop and Acrobat, Macintosh/PC computers, scanners, budget reconciliation, A/P, A/R, Slack, Google Docs, data entry, and editorial software.
Work Experience:
August 2025-present:Customer Service Associate: ITAC Solutions, Birmingham, AL
• Contracted to Blue Cross/Blue Shield of Alabama to assist the federal employee insurance program members
• Assisted members with issues accessing and navigating the MyBlue website and app
• Assisted members in answering general benefit questions regarding contracts and Open Enrollment
November 2024-February 2025: Property Manager Assistant and Clinical Data Entry Specialist: Boulos Solutions, Inc., Birmingham, AL
• Assisted property managers with administrative tasks, including updating databases, contacting maintenance staff, and proofreading contracts (while contracted to Shannon Waltchack)
• Entered information and proofread billing statements submitted for payment as part of the No Surprises Act (while contracted to EdiPhy Advisors)
January 2020-August 2024: Experience Team Member: Shipt, Inc., Birmingham, AL
•Assisted shoppers and members with their orders using email, chat, and phone
•Troubleshot orders in cases of issues and bugs in delivery and processing
•Exercised judgment and autonomy in making decisions on accounts
November 2017-December 2019: Editor/Document Proofreader: Meadows Law Firm, Columbus, MS
•Handled correspondence for attorney
•Proofread and helped draft documents for court
•Drafted marketing materials for firm
•July 2016 - Oct. 2017: Administrative Assistant: Advantage Resourcing, Birmingham, AL
•Set up donation pick-ups for Birmingham Exchange Club
•Reorganized and cleaned up donation listings
•Performed various office-related duties, including mailings, coordinating donation routes
February 2015 - June 2016: Budget/Training Assistant: E-Staffing, Inc., Birmingham, AL
•Reconciled monthly departmental budget
•Assisted associates in training completions
•Generated budget reports and distributed to department heads
•Assisted with employee payroll
•Handled billing with outside vendors
•Generated bills of lading for shipping
January 2014 - January 2015: Special Projects Coordinator: Glenwood, Inc., Birmingham,
AL
•Entered donations into Raiser’s Edge software
•Composed and mailed acknowledgment letters to donors
•Maintained donor files
•Oversaw and coordinated various projects, including annual donor appeal
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