Entrepreneurial Operations Leader with 15+ Years Growth Expertise
Resume:
Cynthia Nguyen
Brooklyn, NY *****
****************@*****.***
Professional Summary
Efficient and results-driven business owner with 15+ years of experience in strategic operations and team management. Proven track record in driving growth through effective marketing strategies and cost- saving initiatives. Skilled in financial management and vendor negotiations, leading to significant revenue increases and enhanced operational efficiency. Committed to fostering a positive work environment and delivering exceptional customer service. Seeking to leverage expertise in a dynamic remote setting. Work Experience
Owner/Operator
CynnnCity-New York, NY
December 2009 to Present
• Founded and operated a successful business for XX years, overseeing all aspects of operations
• Developed and implemented strategic business plans to drive growth and increase profitability
• Managed a team of XX employees, providing leadership, guidance, and support
• Oversaw budgeting and financial management, ensuring the company's financial health
• Implemented cost-saving measures that resulted in an annual savings of $XX
• Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
• Created effective marketing strategies to promote the business and attract new customers
• Utilized social media platforms to expand brand awareness and engage with target audience
• Analyzed market trends and competitor activities to identify opportunities for business expansion
• Developed partnerships with other businesses to enhance product offerings or reach new markets
• Maintained high levels of customer satisfaction through exceptional service delivery
• Implemented quality control processes to ensure consistent product/service excellence
• Conducted regular performance evaluations for employees, providing feedback for improvement as needed
• Led sales initiatives resulting in an increase in revenue by XX% over XX months
• Increased customer base by XX% through targeted marketing campaigns
• Negotiated contracts with key clients/vendors resulting in cost savings of $XX annually
• Introduced new products/services based on market demand analysis leading to a XX% increase in sales
• Streamlined operational processes resulting in improved efficiency by XX%
• Implemented inventory management system reducing stockouts by XX%
• Drove online sales growth by implementing e-commerce platform resulting in a revenue increase of XX%
• Cultivated positive relationships with stakeholders including investors, partners, suppliers etc
• Developed employee training programs improving overall staff productivity by XX%
• Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
• Implemented customer loyalty programs resulting in a XX% increase in repeat business
• Leveraged data analytics tools to track business performance and make data-driven decisions
• Managed cash flow, accounts payable/receivable, and financial reporting processes
• Developed and maintained a strong brand image through consistent messaging and visual identity
• Led the successful launch of new products/services resulting in increased market share by XX%
• Identified opportunities for cost reduction without compromising product/service quality
• Instituted employee recognition programs to boost morale and improve retention rates
• Collaborated with legal professionals to ensure compliance with all applicable laws and regulations
• Pioneered innovative marketing campaigns that resulted in significant brand exposure
• Spearheaded community outreach initiatives, enhancing the company's reputation within the local area
• Navigated challenges such as economic downturns or industry disruptions, adapting strategies accordingly
• Mentored and coached employees to foster professional growth and development
• Diversified revenue streams by expanding into new markets or industries
• Elevated customer service standards through staff training programs and ongoing monitoring/feedback systems
Assistant General Manager (AGM)
Acadia-New York, NY
August 2020 to December 2020
• Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
• Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
• Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
• Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
• Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms
• Analyzed financial data and prepared reports for senior management on budgeting, forecasting, sales trends, and profitability
• Led cross-functional teams in executing special projects or initiatives aimed at improving operational efficiency or customer satisfaction
• Managed inventory levels to optimize stock availability while minimizing excess inventory costs
• Ensured compliance with company policies, procedures, and regulatory requirements across all departments
• Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans
• Conducted regular performance evaluations of staff members to provide constructive feedback for professional development purposes
• Coordinated marketing efforts with the marketing department to promote products or services effectively within the target market segment(s)
• Implemented employee recognition programs that increased employee morale by XX%
• Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions
• Streamlined communication channels between different departments resulting in improved collaboration among teams
• Developed standard operating procedures (SOPs) for various tasks/processes leading to increased efficiency
• Oversaw the implementation of new software systems which improved productivity by XX%
• Created training materials/manuals for new hires which reduced onboarding time by XX%
• Increased revenue through effective upselling techniques resulting in an XX% increase in average transaction value
• Managed budgets effectively ensuring resources were allocated appropriately
• Mentored junior staff members to enhance their skills and knowledge in the industry
• Implemented customer loyalty programs resulting in a XX% increase in repeat business
• Conducted market research to identify emerging trends and competitor strategies, providing valuable insights for strategic decision-making
• Developed and implemented quality control measures to ensure consistent delivery of high-quality products or services
• Collaborated with HR department on recruitment efforts, including screening resumes, conducting interviews, and making hiring recommendations
• Instituted safety protocols that reduced workplace accidents by XX%
• Managed vendor relationships to negotiate favorable pricing terms and maintain reliable supply chains
• Analyzed sales data to identify opportunities for revenue growth and developed targeted marketing campaigns accordingly
• Coordinated with the finance department on budget planning, expense tracking, and financial reporting
• Drove operational improvements through process optimization initiatives resulting in a XX% increase in productivity
• Maintained accurate records of inventory levels, sales transactions, and other relevant data using appropriate software systems
• Served as a liaison between upper management and frontline employees to facilitate effective communication flow
• Cultivated a positive work environment by fostering teamwork, recognizing achievements, and promoting professional development opportunities
• Implemented customer feedback mechanisms such as surveys or suggestion boxes to gather insights for service improvement initiatives
• Achieved monthly sales targets consistently by implementing effective sales strategies tailored to specific market segments
Server
BONDST
April 2014 to December 2019
Extensive knowledge of Japanese food
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Ability to explain how various menu items are prepared, describing ingredients & cooking
■ methods
Extensive knowledge of Japanese Cocktails, Sakes & Whiskeys
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Responsible for opening and closing shifts
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Serve and accommodate guests on and off-site
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Ability to work in high volume, fast paced sections
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Ensure all guests are accommodated & tended to in private events & parties
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The ability to train and develop others
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Server
Wallsé NYC
January 2012 to April 2014
■ Extensive knowledge of Austrian food and the ability to explain how various menu items are prepared, describing ingredients and cooking methods
■ Extensive knowledge of liquors, beers, and wines
■ Responsible for opening and closing shifts
■ Help organize private events, on and off site parties
■ Provided support in sister restaurants when needed
■ The ability to train and develop others
■ Relocated to sister restaurant Blaue Gans to assist in being short-staffed servers
■ Relocated to another sister restaurant to oversee the remaining months prior to closing its doors Cocktail Server/Shift Supervisor
Class Lounge & Café-Brooklyn, NY
January 2010 to June 2012
■ Responsible for opening and closing the lounge
■ Responsible for tracking and stocking liquor inventory
■ Responsible for handling all monetary transaction
■ Trained service staff to enhance customer service and increase profit through suggestive selling
■ Ensure that high standards of sanitation and cleanliness are maintained throughout the lounge areas at all times
Sales Associate / Retail
Abercrombie & Fitch-New York, NY
June 2009 to December 2010
■ Greeting guests as they arrive through the doors of the establishment
■ Assisting customers with their needs
■ Guiding customers to fitting rooms & sales register
■ Ensure all merchandise are all neatly organized and in the proper sections
■ Bidding guests farewell as they leave the establishment Nail Technician Wax Specialist Massage Specialist Receptionist Tang’s Nails & Spa-Miami, FL
September 2007 to June 2009
■ Schedule guests appointments with preferred technicians and time frame
■ Manage technicians schedule to ensure smooth workflow
■ Provide guests with detailed customer services for the type of nails in both manicures & pedicures
■ Wax & Shape brows or other areas of customers concerns
■ Provide guests with Reflexology services upon request Education
Bachelor of Science in Psychology
National University-Remote
March 2025 to Present
Independent Private Practice in Psychiatry @ CynnnCiti Over 5000+ hours of Community Service
Honors Roll
Deans List
Active Duty
Key Club
Haiti Food Drive
NSLS
Associates in Biology
Kingsborough Community College Brooklyn-Brooklyn, NY September 2012 to December 2024
Advanced in Anatomy Psychology
John A. Ferguson Highschool Miami-Miami, FL
September 2008 to June 2010
Skills
• Aloha POS
• Makeup Application
• E-Commerce
• Forecasting
• Food Preparation
• Runner (2 years)
• Customer Service Immaculate people skills BilingualFluent in Cantonese and EnglishAbility to UpsellProducts & ServicesCulinary DishesCocktails, Wines, Liquors, Beers, Sake, AperitifsProficiencyPOS systems Micros Office Docs Excel (10+ years)
• Data Analytics
• Human Resources
• Team Management
• Profit & Loss
• Host/Hostess
• Microsoft Powerpoint
• Program Development
• Nail Care
• Market Analysis
• Microsoft Office
• Restaurant experience
• Driving
• Reflexology (2 years)
• Serving
• Managing (5 years)
• Busser
• Event Planning
• Vendor Management
• Supply Chain
• Financial Management
• Chinese
• Quality Assurance
• Management
• POS
• Financial Report Writing
• Negotiation
• Business Development
• Analytics
• Computer Networking
• OpenTable
• Expediting (2 years)
• Business Analysis
Certifications and Licenses
Driver's License
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