Customer Service & Cash Handling Specialist

Keith Knight

(Insert Email) • (insert Phone number)

Wendell, NC (Insert Zip)

Customer Service Specialist

Cashier with 4 years of experience providing excellent service to fast food and restaurants are quality establishments. Familiar with POS terminals and common restaurant machinery, and possess a proven ability to upsell alcohol, desserts, specials, and appetizers to customers. Looking to leverage my knowledge and experience into a bigger role that I can call home.

Core Competencies

Serving Experience

Food Service

Inventory Control

Organizational Skills

Upselling

Busser

Microsoft Powerpoint

Customer Satisfaction

Food Handling

POS

Order Fulfillment

Professional Experience

Zaxbys, Knightdale, NC Cashier Jun 2022 to Present

Provide excellent & accurate customer service.

Ensure all areas are kept clean and well stocked.

Count change back to the guest to ensure the correct change is given.

Count money in cash drawers at the beginning of shift to ensure that amounts are correct.

McDonalds, Knightdale, NC Cashier Jan 2021 to Jun 2022

Helped customers order their favorite McDonald's meals

Partnered with other Crew and Managers to meet daily goals

Greeted customers upon arrival or work in the restaurant kitchen.

Informed customers of any specials or promotions running currently

Answered any questions the customers might have

Took orders with accuracy

Accepted payment and accurately supplied change when needed

Directed complaints and concerns to Manage

Ensured food was delivered to the table hot and fresh

Checked with customers to ensure their overall satisfaction

Maintained a clean, sanitary, and organized dining room and service area

Ensured restrooms were clean and stocked

Complied with all health and food safety regulations at all times

Sonic Drive-in, Rocky Mount, NC Customer Service/Carhop Jan 2018 to Sep 2020

Ensured that all restaurant menu items met operational standards

Greeted all guests in a polite and friendly manner with a smile

Made accurate changes quickly and efficiently for restaurant guests

Carried and balanced a tray weighing up to 25 pounds

Served our guests in a timely manner

Cleaned trays from our guests’ cars

Education & Credentials

High School Diploma Southwest Edgecombe High School, Rocky Mount, NC, Jun 2019

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