Office Administrator & Property Management Specialist
Resume:
Latoya Guzman
Seattle, Washington
******.*.******@*****.***
SUMMARY
Dynamic office administrator with over 7 years of experience in property management and hospitality. Proficient in scheduling, vendor management, and effective communication, ensuring seamless event execution. Achievements include managing operational logistics for up to 200 personnel and streamlining processes to enhance customer satisfaction. Eager to leverage unique expertise at any target company, with a work ethic that exceeds expectations. SKILLS
Tax credit properties
Yardi
QuickBooks
MS Office Suite
Data Entry
Salesforce
CRM
Event coordination
Sales
Event planning
Training
Social Media Proficiency
WORK EXPERIENCE
Leasing and Management 09/2020 – Present
Greystar, Cush & Wake, FPI – Seattle, WA
● Delivered exceptional concierge services, resident communication, and conflict resolution.
● Trained teams of 4-6 leasing agents on company policy, tax credit laws, and basic job duties.
● Specialized in managing tax credit properties ranging from 200 to 500 units.
● Leveraged Yardi and QuickBooks to optimize financial management tasks.
● Regularly compiled and presented detailed monthly reports to stakeholders.
● Streamlined vendor management processes and established efficient maintenance schedules.
Business Development Associate 12/2019 – 03/2020
Lithia Toyota – Montana
● Utilized data to maintain customer retention through targeted calls and sales tactics.
● Managed and retained files to schedule contact and follow-ups with customers. Executive Assistant to the President 02/2017 – 01/2019 Warm Springs Production - Montana
● Managed executive schedules and inter-organization coordination.
● Oversaw comprehensive travel planning for all executives, ensuring seamless logistics.
● Demonstrated strong office management capabilities by supervising facilities, meeting spaces, and maintaining supplies for company of over 500 people. Property Manager 02/2015 – 12/2017
Tamarack Property Management - Montana
● Directed the management team for eight properties, encompassing training, coaching, and strategic decision-making.
● Coordinated maintenance operations effectively by liaising with vendors.
● Exhibited expertise in accounts receivable, accounts payable, profit and loss analysis, budget restructuring, and rent management.
● Ensured compliance management for residents and coordinated routine unit inspections.
● Managed tax credit file maintenance, including recertifications, lease renewals, and rent adjustments.
● Functioned as a liaison between case managers, tenants, and multiple offices to facilitate Housing Program Management while ensuring state compliance. EDUCATION
University of Montana 2011
Bachelor of Arts, Communication Studies
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