Customer Service Leader with Leadership Training and Operations

Renata Megan Seay

Louisa, VA

(***-****) *********@*****.***

Professional Summary

Customer service professional with nearly a decade of hands-on experience at Waffle House, developing strong communication, conflict-resolution, and guest-relations skills. Handled high-volume tongo and phone orders during the COVID-19 period with efficiency and professionalism. Currently completing a Bachelor's in Business Administration at Purdue Global, with coursework that strengthens leadership, service strategy, and business management capabilities. Expected graduation: Early 2027. Work Experience

Server Waffle House (2011–2019)

- Served guests in a fast-paced environment while maintaining high customer satisfaction.

- Unit Trainer responsible for onboarding and developing new hires.

- Stepped into management responsibilities when covering for store manager.

- Handled to-go customer phone orders, including high-volume call periods during COVID-19. Loader Walmart Distribution (2020–Present)

- Load produce efficiently and safely for shipment.

- Operate and oversee wrap machine.

- Completed Walmart’s Lead Class, demonstrating leadership potential and technical skill. Education

Purdue Global University

Bachelor's in Business Administration (In Progress) Expected Graduation: Early 2027

Walmart

Walmart Lead Class

Certifications

- Microsoft Office Certification (Purdue Global)

Skills

- Exceptional customer service & guest relations

- Conflict resolution & communication

- POS experience and cash handling

- Highnvolume call management

- Leadership & team training

- Microsoft Office Suite

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