20+ years IT customer support
Resume:
Tanya Hunt
Angleton TX
*******@*****.***
Summary 20 + years customer service support
Skills
Customer Service
Multitasking
Adaptability
Customer Relationship Management
Adaptability and Flexibility
Client Relationship Management
Effective Communication
Interdepartmental Collaboration
Client Base Retention
Team Collaboration
Teamwork and Collaboration
Attention to Detail
Active Listening
Data Analytics
Reliability
Experience
Application and Customer Support, 01/2013 6/2025 with Kelly Services Lake Jackson, TX at Dow Chemical Company
Assisted customers with product inquiries, technical support and other customer service-related issues.
Provided timely responses to customer emails and phone calls.
Resolved customer complaints in a professional manner.
Processed customer orders accurately and efficiently.
Maintained an up-to-date knowledge of company products and services.
Monitored customer satisfaction levels through surveys and follow-up calls.
Responded to escalated customer issues promptly.
Coordinated with internal departments to ensure quality service delivery.
Performed basic troubleshooting steps to resolve customer problems quickly.
Investigated complex cases that require additional research or escalation to higher level support staff members.
Participated in weekly team meetings to discuss progress, challenges and strategies for improvement.
Analyzed call logs to identify trends in customer inquiries or complaints.
Updated the company's online help center with FAQs, tutorials, videos.
Provided guidance on best practices for using company products or services.
Followed up on emailed or web-submitted customer inquiries within standard response times.
Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Drove customer escalations to resolution by engaging directly with clients.
Other Experience
AIG – Houston TX senior security analysis for 8 years
Randalls food market field services computer tech for 11 years
Contact this candidate