Remote Data Entry Specialist

J. Michelle Benitez

Fort Myers, FL 305-***-**** ********@*****.***

Detail-oriented and professional administrative support candidate currently completing training as a Certified Medical Administrative Assistant (CMAA). Prior customer service experience and a strong foundation in healthcare administration, including managing patient records, scheduling appointments and procedures, handling medical billing and insurance authorizations, and overseeing front-office operations. Adept at using medical terminology, maintaining confidentiality, and ensuring efficient workflow in fast-paced medical environments. Committed to delivering excellent patient experiences and supporting seamless clinic operations.

CORE COMPETENCIES

Medical Office: Scheduling, Patient Intake, Chart Preparation, Insurance Verification Administrative Support: Billing & Coding, EMR Systems, File Management, HIPAA Compliance Patient Relations: Customer Service, Appointment Coordination, Patient Education Soft Skills: Communication, Time Management, Multitasking, Problem Solving PROFESSIONAL EXPERIENCE

Medrep Technologies Inc. Port Charlotte, FL Feb 2024 - Present Customer Service Representative

● Provided customer service and support

● Scheduled service dates and times for technicians

● Directed incoming calls to appropriate departments

● Liaised with manufacturers for part specifications

● Resolved customer inquiries and complaints efficiently

● Maintained accurate records of customer interactions TPUSA Fort Myers, FL Nov 2021 - Apr 2023

Consultant

● Provided customer service and support

● Created support cases for the Support department

● Assisted employees with tuition reimbursement applications

● Provided website navigation assistance to users

● Handled incoming calls from employees professionally

● Facilitated communication between departments

Sliderman Cape Coral, FL Feb 2021 - Aug 2021

Sales and Customer Service Representative

● Provided customer service and support

● Took measurements over the phone for service accuracy

● Mapped properties for service coverage determination

● Handled credit card transactions securely

● Scheduled sliding glass door repair appointments

● Ensured customer satisfaction through follow-up calls EDUCATION/CERTIFICATIONS

Certified Medical Administrative Assistant Stepful National HealthCareer Association 2025 Associate of Science in Medical Assisting Rasmussen College Fort Myers, FL 2010 High School Diploma Cypress Lake High School Fort Myers, FL 2005

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