Immigration Case Management & Customer Support Specialist
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**.****************@*****.***
ca 90041
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Jecil G. Cruz-Herrera
C u s t o m e r S e r v i c e R e p r e s e n t a t i v e Relevant Experience
Personal Immigration Case Management
Self-Managed Immigration Process
2020-2023
Successfully navigated the U.S. immigration system, preparing and submitting legal documentation for permanent residency and work authorization applications.
Conducted extensive legal research on immigration laws, deadlines, and requirements to ensure compliance with current regulations. Organized and maintained case files, ensuring all required documents were complete, accurate, and submitted within deadlines. Corresponded with government agencies and legal professionals to follow up on case status, and provided additional documentation when requested.
Demonstrated strong attention to detail by ensuring error-free submissions, leading to successful immigration approval. Experience
Processed requests such as account updates, billing concerns, and service information.
Documented customer interactions accurately in the system. Collaborated with team members to improve workflow and meet performance metrics.
Motivated and detail-oriented Customer Service Representative with 1 year of experience assisting customers, resolving concerns, and providing high-quality support. Seeking to join a dynamic organization where I can contribute excellent communication skills, problem-solving abilities, and a positive customer experience
Customer Service
2024-2025
Macys Holding Retails Company
Glendale Galleria
Multitasking & time
management
Basic troubleshooting
Adaptability & teamwork
Active listening skills
Client communication
and support
English
Skills
Language
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