Customer Service
Resume:
Alex Kakabaker, Call Center Representative
Wilmington, 28401, 616-***-****, *************@*****.*** SUMMARY Dynamic Customer Service Professional with a robust background in hospitality and business operations, offering 10+ years of experience in delivering exceptional service. Proficient in time management and strategic planning, enhanced customer engagement through effective social media marketing and partnerships. Successfully managed a bakery and food truck, optimizing order fulfillment and client satisfaction. Ready to leverage extensive customer service expertise and management skills to provide outstanding support as a Call Center Representative.
WORK EXPERIENCE
07/2024 – Present Customer Service & Host, Olivero Wilmington Delivered exceptional hospitality and customer service at a James Beard- nominated restaurant, ensuring a memorable dining experience for guests. Utilized effective time management and strategic planning to optimize restaurant operations.
10/2023 – Present Business Owner, The Cakabakery Wilmington Spearheaded operations of a bakery, efficiently fulfilling daily orders to meet customer demands.
Managed and operated a food truck for events, maximizing outreach and customer engagement.
Cultivated a strong online presence through strategic social media marketing.
Forged collaborative partnerships with local businesses to enhance service offerings.
01/2014 – 10/2018 Bakery Manager, The Cakabakery Grand Rapids Successfully fulfilled daily orders, ensuring product quality and customer satisfaction.
Coordinated employee schedules to optimize staff efficiency and productivity.
Orchestrated event planning and set-up, creating memorable experiences for clients.
Engineered bakery products, applying expert baking techniques. 01/2014 – 07/2014 Disney College Program, Walt Disney World Orlando Managed guest interactions, providing support to performers and ensuring operational efficiency.
Prioritized guest satisfaction through exemplary customer service practices.
Monitored crowd dynamics, upholding a safe and enjoyable environment for all visitors.
EDUCATION
09/2013 – 05/2014 Davenport University
Associates Degree, Business Administration
Grand Rapids
2013 – 2014 Grand Rapids Community College
Associates Degree
Grand Rapids
SKILLS Customer Service Baker
Baking Emotional Intelligence/Empathy
Communication
LANGUAGES English
REFERENCES Peter Vanderwier
Cakabakery/Part Owner, Cakabakery
*****@*****************.***
Sarah McDonald
Walt Disney World/Coworker, Walt Disney
World
********.************@*****.***
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