Customer Service & Claims Specialist with ICD Expertise
Resume:
Ami Coleman
Lees Summit, MO *****
***************@*****.***
Work Experience
Transaction Posting Specialist
Midwest Nephrology Group-Kansas City, MO
November 2024 to November 2025
• Processing and submitting paid claims, denied claims.
• Research on patient profiles, provider portals for insurance
• Creating, using and keeping spreadsheets updated Customer Service Representative/Pharmacy Technician The University of Kansas Health System-Lenexa, KS
March 2024 to September 2024
Unfortunately I was not able to stay with the company due to my daughters mental health at the time Customer Service Representative
Spectrum-Kansas City, MO
July 2022 to October 2023
Assist new and existing customers and store reps with activation of phones. Assist with troubleshooting phones if needed. Questions on billing statement’s and disputes, take payments, questions on data. Build a rapport with customers, gain their trust so we can keep them as loyal customers. Customer Service Associate
GEHA-Independence-MO
November 2018 to July 2021
Inbound calls from members and providers regarding medical insurance. Checking procedure and diagnosis codes, par and non par providers, enrollment. Service forms if needed. Claims status, corrections.
Customer Service Representative
CVS Health-Lees Summit, MO
November 2008 to July 2018
I take inbound calls from members, medical facilities, pharmacies. I assist with educating on the prescription benefits, placing orders, tracking orders, price estimates. I have been promoted to CCR III, I'm on a dedicated team. I have helped with new hire classes, I've had several calls put into training material for new hires.
Education
High school diploma
Lee'S Summit Sr. High School-Lees Summit, MO
August 1990 to May 1994
Some college
Skills
• Information management
• Microsoft Word (10+ years)
• ICD coding
• Microsoft Outlook (10+ years)
• Classroom experience
• Customer support
• Classroom management
• Hospitality
• Cash handling
• Banking
• Customer service (10+ years)
• Microsoft Access
• Microsoft Office (10+ years)
• Computer skills (10+ years)
• Medical records
• Medical Terminology (3 years)
• Clinical pharmacy experience
• Microsoft Powerpoint
• Phone etiquette
• Remote access software
• Telehealth
• POS
• Retail sales
• Word processing
• Experience with children
• Workday
• Lesson planning
• Software troubleshooting
• Medical office experience
• Early childhood education
• ICD-9
• Computer networking
• Computer literacy
• Pharmacy Technician Experience
• Teaching
• Organizational skills
• Typing (10+ years)
• Multi-line phone systems
• Front desk
• Clerical experience
• Epic
• Proofreading
• Patient interaction
• Childcare
• Mobile devices
• CPT coding
• Sales
• VPN
• Medicare (3 years)
• Data Entry
• Communication skills
• Microsoft Excel
• Windows (10+ years)
Certifications and Licenses
Registered Pharmacy Technician
Pharmacy Technician Certification
Driver's License
Pharmacy Technician License
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