Dedicated Customer Service & Administrative Professional
Resume:
Nyra Mitchell
********@*****.***
QUALIFICATIONS
Experienced Customer Service professional with a strong background in Administrative, Bookkeeping and Management skills with strong organizational, interpersonal and detail-oriented skills able to work in fast
paced environment under tight time constraints.
2007 - 2013 Microsoft Office Suite Outlook CalWin Concur
Rack Space NetSuite Send Suite 10-key by sight
Fed Ex Ship Manager UPS Shipping/DSL NextGen Epicor Profit 21
WORK EXPERIENCE
Residential Counselor, GRIP & Bay Area Community Services 04/19 – Present
Assistant to the Program Manager with various projects upon demand. Maintain accurate and current participant files, charts, progress notes, and records; enter data into electronic health record system.
Supportive counseling in a milieu environment and aid in participant’s wellness and recovery goals.
Engages with participants to implement active service plans, goals, and discharge plans. Supports individuals with independent living skills. Provide milieu treatment, crisis intervention, and crisis assessment as necessary.
Performs medication management in accordance with regulatory standards, which may be supporting individuals with self-medication prompting or administering medications if at a licensed facility. Medication management in accordance with regulatory standards. Responsible for client intake process, initial assessment, and case plan development. Foster a positive working relationship with members of the community; initiate and maintain contact with treatment providers in the community to ensure client care coordination. Responsible for the maintenance and protection of a safe program environment; assist participants in meal preparation/general housekeeping and property management duties. Practices Evidence-Based Practices in accordance with programs and practices philosophy of care including harm reduction, whatever it takes, and wraparound support. Attend and participate in supervision, staff meetings, and training.
Customer Service Representative, Social Security Administration Remote Position 04/2020-06/2021
Answering unscreened calls for continuous periods of time on SSA's national 800 number; providing quality customer service in a fast-paced, high call volume environment; conducting interviews to determine the nature of the call; identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively; providing information on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution; determining eligibility for programs administered by SSA; using automation tools to access and update information; and delivering service to customers within agreed service levels and established performance standards.
A/R Collections Clerk/Receiving, Cornerstone Staffing San Leandro, CA 04/2018 – 4/2020
A/R and collections, provide exceptional efficient friendly customer service, answer incoming calls and takes messages, data entry, filing, scanning, creating daily pdf’s, research & analyze customer/vendor accounts to resolutions, incoming/outgoing daily mail and packages, order office supplies. Warehouse inventory, shipments and customer research inquiries. Working at a family homeless shelter assisting with meals, phones and assisting company Exec’s with Administrative projects.
Receptionist/Service Delivery Coordinator, Esquire Solutions, San Fran, CA 04/2017 – 04/2018
Daily communication with nationwide call center with client inquiries and resolutions. Managed office of 8 employees in presence and absence of general manager. Managed daily calendar board for 8 conference rooms. Set up video conferencing for depositions, mediations and client staff meetings for various cities, states and countries. Maintained continual court deposition exhibit binders. Prepared conference rooms for guests for staff meetings, court mediations and depositions. Arranged and setup meals daily for clients, guests and staff occasions. Monthly budget report in Excel to General Manager. Order office supplies and stocked inventory. Arrange client documents for review for court preparation. Managed various lists of incomplete jobs for court reporters and videographers to be turned in within a 2 week window deadline.
Office Admin Asst, Robert Half Staffing San Fran, CA 04/2016 – 04/2017
Provide general administrative support (filing, faxing, photocopying, scanning, monitoring email correspondence, binding and laminating) for a large law firm, maintain and ordered office supplies, processed invoices, data entry and document editing as needed, coordinate and schedule meetings, answer, screen,
and direct all telephone calls.
Cashier, Target Stores, Albany, CA 12/2015 - 04/2016
Greet customers entering establishments with a warm and friendly smile. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Customer Srvc Rep/Admin Asst, Oakland/SF,CA 12/2013 - 07/2015
Received, sorted and distributed all incoming DHL, Fed Ex and UPS packages and prepared outgoing international packages through Fed Ex and UPS systems to various destinations.
Handled bookkeeping, purchase orders, invoicing and processed account receivables weekly.
Inputted and reviewed employee time card entries. Managed various general office duties including answering and triaging calls, filing and typing correspondence and sorting and distributing incoming mail. Provided a variety of customer service and/or office support functions in a high volume mail document processing environment. Strong work ethic, dependable with eagerness to learn and do a good job essential in this role. Plans and accomplish goals based upon experience and judgment. Works under little or no supervision.
Processed US Postal mail, Fed Ex, and UPS mail/packages and sorted various payers for Homeowners Associations’ scanning purpose and invoice payment. Performed alpha and numeric filing of legal documents for law firms and school organizations. Quality reviewed files to be scanned into database and stored on cassette discs. Scanned Account Payables to email and stored files in database system for future reference.
QA Document Processing Specialist Censeo Health, Dallas, TX 03/2013 - 12/2013
Processed over 300 medical evaluations from doctors and nurse practitioners by proofreading, logging and scanning them into database for payment daily. Met processing standards and team goals to earn monthly bonus.
Field Srvc Rep/Office Support/Sr Recept Ikon Solutions SF, CA - Dallas, TX 10/2009 - 3/2013
Routinely managed, coordinated and negotiated all logistical arrangements for meetings including coordinating attendees’ availability, room reservations, catering and equipment and material set ups.
Managed multiple areas from the mail/copy center, office and front counter handling mail distribution, postage transactions, domestic and international mail and other counter transactions.
Maintained manager’s meeting calendar and scheduled air, rental car, hotel reservations providing map to destination and local attractions for Brokers and Executives via email requests.
Clerk Experience Level Employment & Human Services, Richmond, CA 01/2006 - 10/2009
Prepared dockets or calendars of cases to be called. Reviewed and filed pleadings, petitions and other documents relevant to court actions. Recorded case dispositions, court orders, and arrangements made for payment of court fees. Kept records of material filed or removed using logbooks or computers. Adhered to strict guidelines for handling classified information. Explained procedures to the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, subpoenas and payment of fines. Posted data and kept other records concerning costs and shipment of goods and services. Contacted customers in order to obtain or relay account information. Explained and computed credit terms discounts, shipment charges and rates for goods and services. Maintained a computer filing system to store, retrieve, update and delete documents on computer.
Recept/Bookkpr/Srvc Mgr/Office Mgr. 05/1997 - 12/2005
The Tubmakers, Berkeley, CA
Supervised a total of 15 administrative and customer service employees to ensure adherence to quality standards, deadlines and proper procedures.
Recruited, interviewed and selected employees for hire. Provided training and guidance in handling complex problems and resolving escalated complaints. Collected, counted and disbursed money and completed banking deposit transactions. Completed and mailed bills, contracts, policies, invoices and checks. Compiled statistical, financial, accounting or auditing reports. Prepared purchase orders for office and service, bill of lading and shipping invoices. Recorded shipment data, such as weight, charges, space availability, damages and discrepancies.
EDUCATION
Administrative Medical Assistant, Merritt College, Berkeley, CA 2014 - Present
Projected graduation in June 2024
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