Multi-Skilled Customer Care Specialist
Resume:
Mikeila Gillam
Detroit, MI *****
******************@*****.***
Professional Summary
• I would love to work for a company that have room for growth and advancement, for it to become a career.
Willing to relocate to: Warren, MI
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Checksmart-Harper Woods, MI
April 2025 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Direct Care Worker (DCW)
Creative Images, Inc.-Livonia, MI
May 2022 to May 2024
I am responsible for taking care of 5 women in a adult foster care home housekeeping giving out medication grooming cooking and more.
Assistant Preschool Teacher
Sent loves the kids-Detroit, MI
May 2023 to September 2023
I assist the lead teacher with the children. Help them with class work assignments and also lunch outdoor activities cleaning exc.
Direct Care Aide
In My Home-Detroit, MI
October 2009 to February 2021
I was responsible for caring for my disabled daughter made sure she took her medicine on time cook for her and also cleaned for her.
Sales Associate/Cashier
Ashley Stewart-Detroit, MI
August 2008 to September 2009
I was responsible for cleaning the store, greeting the customers, putting out new merchandise, and cashing out the sales.
Light Industrial Worker
Technicolor-Redford, MI
October 2007 to March 2008
I packaged DVDs and CDs did some cleaning at my workstation also. Security Guard (Unarmed)
RSIG Security-Southfield, MI
August 2003 to October 2005
I did hourly rounds at the assigned site. Logged in visitors. Made daily reports good or bad. Answered phone or walkie talkie to communicate with my colleagues for safety to make sure everything was secure. Education
High school in General Studies
Southeastern High School-Detroit, MI
September 1994 to June 1998
High school or equivalent
Skills
• HIPAA
• Inside Sales
• Dementia care
• Restaurant experience
• Cooking
• Working with people with developmental disabilities
• Communication skills
• Security
• Retail sales
• Preschool experience
• Data collection
• Classroom experience
• Hospitality
• Cash register
• Vital signs
• Patient care
• Assembly
• Cash handling
• Early childhood education
• Working with people with disabilities
• Assisted living
• Basic math
• Developmental disabilities experience
• Presentation skills
• Computer skills
• Microsoft Office
• Customer service
• Inside sales
• Alzheimer's care
• Experience with children
• POS
• Word
• Computer literacy
• Direct support
• Operating systems
Certifications and Licenses
First Aid Certification
CPR Certification
March 2024 to March 2026
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