IT Support & Web Design Professional

EDUCATION

HOWARD HENRY

SKILLS

Adobe Photoshop

Troubleshooting Skills

Website Design

PC Repair

Networking

Microsoft Suite

HEART COLLEGE OF INNOVATION

AND TECHNOLOGY

Web Design

IT Essential

Data Operations

Introduction to Cybersecurity

2018 - 2019 & 2020 - 2022

2012 - 2018

CORNWALL COLLEGE

English

Mathematics

Information Technology

Human & Social Biology

Principles of Business

Social Studies

Repairing older computers for a

primary school

Changing out and upgrading

computers at MBCC

Configuring Network Cameras

Setting up a Home Media Server

Set up dual booting of Windows

and Linux on a computer

Configuring static IP addresses

ACCOMPLISHMENTS/

PERSONAL PROJECTS

WORK EXPERIENCE

REFERENCE

PROFILE

A motivated and detail-oriented person with knowledge in computer systems, networking, and troubleshooting. Proficient in hardware & software installation, system maintenance & technical support with problem solving skills. Adept at diagnosing and resolving technical issues, with a passion for learning new technologies. Seeking an official entry into IT to apply technical skills and contribute to a dynamic team.

Available upon request

Triple 8 Sales 2022 - 2025

Data Entry Clerk

Montego Bay Convention Centre 2020 - 2022

I.T & A/V Technical Assistant (Part-Time)

Document sales and purchases made, as well as mark up prices of items to be sold.

Put together a product catalogue and editing the pictures used. Troubleshooting computers, printers and other devices. Installed Ethernet cords and assisted with configuration of the camera system.

Perform network cable maintenance.

Assisted in the setup and removal of audio/visual equipment for events.

Resolved issues related to computers, printers and wifi. 876-***-****

********.**@*****.***

Barrett Hall, Lilliput, St. James

Teleperformance JUN 2025 - AUG 2025

Tech Support Agent

Assist with troubleshooting phone and internet issues. Use various tools to configure modems, check modem connection as well as line health.

Notate and escalate advanced issues for Tier 2 repair.

Contact this candidate