Data-Driven IT Support & Analysis Specialist

Abigail Mangiameli

Blue Springs, Missouri

816-***-**** • ************@*****.***

Professional Summary

Detail-oriented and tech-savvy professional with experience in technical support, data organization, and process improvement. Familiar with HTML and CSS, with a demonstrated ability to analyze information, identify solutions, and manage multiple projects independently. Eager to apply analytical and technical skills to extract insights and support data-driven decisions in a data analyst role. Professional Experience

Technology Specialist

Blue Springs School District — January 2024–Present

• Manage and maintain technology systems across two elementary schools, troubleshooting hardware and software issues independently

• Track and close high volumes of support tickets, consistently ranking as top performer

• Train new employees on district technology processes and documentation

• Serve as district contact for NX Lighting firmware—responsible for updates, troubleshooting, and vendor coordination

• Utilize data tracking tools and internal ticket systems to identify recurring issues and implement process improvements

Personal Assistant / Manager

Hartsock Dog Boarding — July 2022–January 2024

• Collected and organized business data from PayPal and cash sales using Google Sheets to assist with tax reporting and financial analysis

• Developed spreadsheets to visualize trends in revenue and expenses

• Managed scheduling and operations for a team of employees Education

Metropolitan Community College — Expected Spring 2027 Associate in General Education, Emphasis in Information Technology

• Coursework includes: Introduction to Statistics, Information Systems, and Data Management Technical Skills

Data & Analysis Tools: M365 Applications (Excel, Outlook, Teams, SharePoint), Google Sheets, HTML, CSS Technical Expertise: Helpdesk support, troubleshooting, hardware/software setup, documentation Core Skills: Data cleaning, trend identification, process optimization Soft Skills: Creative problem-solving, communication, adaptability, quick learner Projects

• Web Development: Designed and maintained three published websites using HTML and CSS, collaborating with small businesses to improve online visibility.

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