Community Outreach & Health Services Specialist

Andre Dugan, Sr.

Philadelphia, PA ***** -**** ***.******@*****.***

Professional Experience

SEPTA Philadelphia, PA

Outreach Specialist Aug.2024 to Nov. 2024

Served as the first point of contact for individuals at various SEPTA stations, providing critical information and guidance on accessing Philadelphia's behavioral health services. Supported vulnerable populations by building trust, providing resources, and connecting individuals with essential services such as shelters, treatment programs, and social support networks. Used de-escalation strategies to manage challenging interactions, maintaining a calm, safe, and supportive environment.

Advocated for participants by empowering them with education and self-advocacy tools, fostering personal growth and community reintegration.

Kamala Harris Presidential Campaign Philadelphia, PA Canvasser June.2024 to Nov. 2024

Engaged in door-to-door canvassing efforts, focusing on community outreach and voter education to drive civic engagement.

Organized grassroots efforts, participating in events, rallies, and discussions to raise awareness about the campaign's platform, with a focus on community-specific issues. Built relationships with community leaders to encourage voter participation and political activism. Collected valuable feedback from community members to report back to campaign leadership for targeted outreach strategies.

Company Voice Telemarketing Services Blue Bell, PA Licensed Health Insurance Agent Oct.2021 to Feb. 2022 Remote insurance support representative for a Telemarketing contact center specializing in all aspects of virtual support for Accident, Health, and Casualty Insurance claims and services Promoted to Insurance agent following recognition company milestones and completion of mandated insurance trainings and licensing

Engaged in inbound and outbound telephone correspondence with new and existing customers completing up to 40 unique client contacts each day Continued to fulfill duties of customer service representative as requested Customer Service Representative Oct. 2017 to June 2021 Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, cancelled accounts, or obtained details of complaints Kept records of customer interactions or transactions, recorded details of inquiries complaints, or comments, as well as actions taken

Utilized Salesforce for documenting and addressing customer inquiries and tracking timeline of services merchandise, refunding money, and/or adjusting bills Allied Universal Security Services Philadelphia, PA Unarmed Security Officer; Night-Shift Supervisor Jan. 2011 to Mar. 2019 Monitored facilities to ensure safety and security using CCTV and visual deterrents. Created schedules, conducted site checks, and communicated discrepancies to HR for a team of 5 night- shift officers.

Acted as primary contact for contracted building owners and representatives during night shifts. Gamaesa USA Fairless Hills, PA

MIG Welder; Pipe Fitter; Shift Line Lead Feb. 2007 to Dec. 2011 Welded and assembled components for wind turbines, following strict safety regulations and blueprint specifications.

Operated manual and semi-automatic welding equipment, specializing in MIG welding to ensure high- quality, durable structures.

As a Shift Line Lead, supervised a team of 15 welders, maintaining zero workplace injuries through consistent adherence to safety protocols.

Welded components for wind turbines in flat, vertical, and overhead positions Recognized, set-up, and operated hand and power tools for welding materials (Shielded metal arc; Gas metal arc)

Utilized measuring tools, straightedges, and templates to ensure created materials matched blueprint specifications, examining and brazing defects for re-welding Jobs1USA Fairless Hills, PA

Assembly Welder Jan. 2003 to Dec. 2007

Responsible for MIG welding contracts, including assembling automobile frames for UHaul, ensuring high-quality welds in various positions.

Utilized multiple welding processes, including gas tungsten arc, flux-cored arc, and shielded metal arc welding to fuse metal components according to specifications. Monitored the welding process to ensure that the parts did not overheat or become distorted, maintaining the integrity of each weld.

Education and Military History

Commonwealth of Pennsylvania Insurance Department Philadelphia, PA Certification: Accident and Health Insurance June 2021 to Oct. 2021 Industrial Training and Technical Institute Philadelphia, PA Certification: MIG Welding Completed: October 2006 Advanced Individual Training (US Army) Fort Jackson, SC Final Rank: Sergeant General Discharge (Hon. Conditions) West Philadelphia High School Philadelphia, PA

H.S. Diploma

Professional Skills

Team Leadership and Management: Allocating Duties and Assignments; Conducting New Hire Trainings; Safety and Compliance Trainings; Performance Reviews; CRM Systems Security and Public Safety: Conducting Foot and Perimeter Patrols; Visitor Log Documentations; Composing Incident Reports; Central Alarm Systems; Traffic Control Heavy Machinery: Forklift Operation; Powered-Industrial Trucks; Overhead Cranes Hand and Power Tools: 8 Years MIG Welding Experience; Arc-Welding; Electric Drills; Electric Saws; Sanding Equipment; Pipe Cutters; Torchers; Multi-functional grinders Certification(s): Accident and Health License (Lic. No. 733618); MIG Welding