Restaurant or Cafe Candidate with Multi-Unit F&B Leadership

John Elstro

Owings Mills, MD 517-***-**** E-mail: ********@*****.***

F & B Management Professional: Casual Dining * Upscale Dining * Multi Unit Operations

My background includes both casual & upscale restaurant general management, campus & retail food services, multi unit management, project management, concept development and new unit openings.

KEY SKILLS

Strong leadership skills

Seasoned client relations skills

Menu & recipe development

Refined Team building & Training skills

Safety / Sanitation / Quality Controls

Polished communication skills

Professional Guest Service skills

Multi-Unit and NRO experience

Budgeting & P&L management

Catering / Banquet management

Professional Experience :

Sodexo, Inc

GM / Director of Food Services - Stevenson University - Owings Mills, MD 2022- 2024

GM / Director of F & B Operations - Marriott Corporate HQ - Bethesda, MD 2018- 2020

Multi-unit GM responsible for all aspects of a $7M / year cafes & catering operation

Sweet Lorraine’s - Director of F&B – Southfield/Novi, MI 2016- 2017

Directed Restaurant & Bar Ops in a multi-sports facility, and franchise fast casuals

Aramark 2014- 2015

Multi-Unit General Manager – Retail Cafes - Cleveland Clinic – Cleveland, OH

Multi-unit GM directing 9 units: National brands & concept cafes with sales of $20M

Bon Appetit Management Co 2012- 2014

General Manager - Case Western Reserve University – Cleveland, OH

Directed (2) café food service operations that served 3000 meals / day

Managed fast casual retail cafe serving 1500 guests / day

E.T. Mongo, LLC - bd’s Mongolian Grill 1996 - 2012

GM / Franchisee Partner – Okemos, MI

Opened & operated the first franchise unit for the 45-unit chain

Sodexo, Inc. 2007 - 2009

Multi-unit Director of Food & Beverage

University of Alabama-Birmingham – Birmingham, AL

Operated nine outlets: resident dining cafes, 50’s diner & fast casuals

Managed $8.0 Million in sales volume – served 3000 meals per day

General Manager – Retail Café Operations & Catering

Michigan State University Account – East Lansing, MI

Innovative Culinary Concepts, LLC 2002 - 2007

Food & Beverage R&D, Project Management & Consulting @ bd’s & clients

Signatures Steakhouse – E. Lansing, MI – General Manager 1995 - 2002

Education: B.A. Business Administration - Major: Hospitality Business Management

Michigan State University, East Lansing, MI

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