Customer/Client Facing Administrative Assistant

Jaedyn Harvey (she/her)

Avon, IN *********@*****************.***

Personal Summary

Graduate Clinical Mental Health Counseling student (4.0 GPA) with hands-on experience in trauma-informed care, crisis intervention, and treatment planning. Proven ability to build rapport with diverse populations, facilitate group and individual sessions, and maintain HIPAA-compliant documentation. Passionate about supporting clients in achieving measurable progress toward their goals.

Education

Capella University Avon, IN

Master of Science, Clinical Mental Health Counseling; GPA 4.0/4.0 Currently Enrolled

Relevant Coursework: Assessment, Tests, and Measures; Counseling and Advocacy with Diverse Populations; Life Planning and Career Development; and Ethical and Legal Issues in Professional Counseling

Licensure Track: Preparing for Indiana LMHC requirements.

Purdue University West Lafayette, IN

Bachelor of Science, Brain and Behavioral Sciences; GPA: 3.90/4.0 December 2023

Minors: Women, Gender, and Sexualities Studies; Human Development and Families Studies

Relevant Coursework: Abnormal Psychology; Child Psychology; Atypical Child Development; Research Methods in Psychology; Understanding Autism; and I/O Psychology

Honors/Awards: Dean’s List

Work Experience

Town of Avon Avon, IN

Administrative Assistant Oct 2025 – Jan 2026

Managed high-volume phone and front-desk operations, directing inquiries and requests to appropriate departments to maintain efficient municipal workflow.

Maintained confidential records, processed departmental paperwork, and organized incoming correspondence to streamline communication across divisions.

Collaborated with cross-functional teams, providing administrative support to town officials to ensure timely completion of department initiatives and community programs.

American Income Life West Lafayette, IN

Sales Agent Feb 2025 – May 2025

Built trusting, long-term relationships with diverse clients by providing consistent support, transparent information, and personalized guidance to enhance overall well-being.

Conducted 200+ daily outbound calls to prospective clients, initiating conversations to convert 20-25% into qualified leads for further engagement.

Delivered engaging presentations during daily sales calls with potential clients, clearly communicating product benefits and tailoring messaging to address individual needs and concerns.

Valley Oaks Health Lafayette, IN

Case Manager Aug 2024 – Feb 2025

Collaborate with 15+ clients and clinical teams to create individualized skill-building plans, resulting in measurable progress toward treatment goals.

Maintain accurate, HIPAA-compliant records of each client’s treatment plans, progress, and milestones to ensure seamless continuity of care and informed decision-making across all areas of support.

Wediko Children’s Services Windsor, NH

Residential Summer Camp Counselor Jun 2022 - Aug 2022

Provided targeted support for adolescents with mental and behavioral issues, applying principles of behavioral science in a real-world setting.

Implemented de-escalation techniques and processed incidents post-conflict, mirroring clinical assessment and intervention strategies.

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