Team Leader with Retail Operations Expertise

Ms. Joy W English

***** ****** ** ***. ***

San Antonio, Texas 78216

Mobile: 210-***-****

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JOB SUMMARY:

Team Lead-Flexible Sep 2023 – Jan 2025

Circle K

A Lead Team Member supervises and guides shifts to ensure fast, friendly customer service and maintain high store appearance standards. Key duties include leading by example, handling cash, making purchase suggestions, assisting with the food program, and maintaining the store inside and out. The role requires strong communication, customer service skills, and the ability to work effectively in a fast- paced team environment, often providing entry-level management experience.

Team Lead-Night Mar 2023 - Sep 2023

Murphy USA

Providing a prompt, efficient, and courteous customer experience. Responding to and resolving customer’s requests and concerns. Assisting customers with purchases and fuel transactions. Operating cash register. Ensure fuel and merchandise is available for customers. Maintain a clean and safe environment. Supporting the Store Manager in all store operations. Helping led the team to exceed the store’s performance goals and objectives. Performing job related duties as assigned

Retail Supervisor Jan 2023 – May 2024

Goodwill Central Texas

Perform store opening, production, and closing operations, e-comm

(make 4 auction totes.) Roll, tag, price Softline racks and Hardline totes. Help at donation door. Maintain the cleanliness of the store. Address customer needs, and resolve issues, ensuring positive and long- term customer relationships. As retail supervisor, I assist management in the operation of the Goodwill retail store. This also includes cash management, facility operation, and communications. Trained six months as an assistant store manager, and performed other related duties as assigned.

Sales Associate Nov 2016 – Dec 2022

Goodwill Central Texas

Greet customers, cashiering, buddy trainer, answer phone, ask for donations, make announcements, manage dressing rooms, perform opening and closing duties.

Internship - Accounting Technician Jan 2012 – July 2012 Foundation Communities

Volunteered in a non-profit organization’s accounting department doing accounts payable, accounts receivable, cash ledger, deposits, general ledger, bank reconciliation. Also did indexing to paperless documentation software – pVault. Assigned other general office duties and assistance were needed. I perform the duty of client liaison, including basic and intermediate taxes for 2011 and prior years. Office Administrative Assistant Oct 2008 – May 2009 Houston Community College

Answer phones, transfer calls, take messages, type address and file labels, input class schedule information for business technology department, assist students in class and lab, drop off and pick up incoming mail, and other office duties as assigned. Administrative Office Support Jan 1996 - Jun 2004

Team One Staffing

Contracted to fortune 500 corporations and performed duties of crt/pc data entry in bookkeeping and accounting departments

(accounts payable and accounts receivable), record keeping, bank deposits, answer phones, clerical duties, and assist where needed. EDUCATION:

Austin Community College Jun 2009 – May 2012

Accounting Technician

Associate degree GPA 3.522

Houston Community College Aug 2008 – May 2009

Payroll Accounting

Studies 21 hours GPA 3.286

New Iberia Senior High Mar 1974 – Jan 1978

Studied Business Courses

High School Diploma GPA 3.00

I studied accounting, bookkeeping, ten key, and typing.

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