Senior Operations Leader

JULIANNE JACOBUS

214-***-**** ********.*******@******.*** www.linkedin.com/in/julianne-jacobus Rockwall, TX EXECUTIVE SUMMARY

Dynamic business professional with 20+ years of multifaceted success in operations, project management, process improvement, and best practices. Recognized for driving transformation, mentoring teams, and delivering measurable results across complex, cross-functional initiatives. Trusted subject matter expert and culture champion, known for anticipating needs, fostering collaboration, and elevating organizational performance. CORE COMPETENCIES

Enterprise Project Management (EPMO)

Transformation & Change Management

Process Improvement & SOP Development

Cross-Functional Leadership & Collaboration

Training, Mentoring & Onboarding

Executive Communication & Reporting

Data Analysis & Dashboard Development

Program/Portfolio Management

Customer Experience Excellence

TECHNOLOGY & CONTINUING EDUCATION

Workfront Power BI SharePoint Smartsheet Kronos Coupa

Microsoft Office Suite (Excel, PowerPoint, Outlook, Word), Advanced Excel

Certificate Series: Operations Management COLLIN COLLEGE McKinney, TX 2012

Certificate Series: Project Management COLLIN COLLEGE Plano, TX 2011 PROFESSIONAL EXPERIENCE

SR. EPMO ANALYST / ENTERPRISE PROGRAM MANAGEMENT OFFICE ANALYST FREEMAN Dallas, TX Jan 2022 – Sep 2025

Co-led transformational initiatives including “Freeman Next” and “Tech & Transformation,” collaborating with executive sponsors and cross-functional teams to drive strategic outcomes; ensured alignment through consistent follow-up and stakeholder engagement.

Developed and standardized project management templates, onboarding resources, and SOPs, improving efficiency and consistency across the PMO.

Recognized as a subject matter expert, providing mentorship and training to new project managers and business analysts, fostering a culture of knowledge sharing and continuous improvement.

Led development of executive dashboards and status reports to support weekly leadership meetings and strategic decisions; created pre-reads, distilled insights, and delivered follow-up communications to drive clarity and alignment.

Co-led the Veterans + Military Families Business Resource Group, advancing DEI initiatives and employee engagement.

Featured in the Women’s Leadership Development newsletter for leadership and collaboration.

Drove adoption of new tools and processes (Workfront), proactively communicating changes and best practices to large audiences through tailored messaging, meeting collateral, and differentiated communications for diverse employee segments.

Quantified impact: Reduced project reporting time by 50% through process automation and dashboard development; enabled onboarding of 20+ new team members with comprehensive training materials; supported $5M+ in project portfolio value through risk management and process improvement. Julianne Jacobus Resume Page 2

BUSINESS SUPPORT MANAGER ROSS STORES, INC. Dallas, TX Apr 2005 – Dec 2021

Served as the primary liaison for the regional office, supporting corporate leadership and field managers through agenda coordination, meeting preparation, and follow-up communications that reinforced alignment across teams.

Managed operational reporting, financial analysis, and sales projections to drive strategic decision-making; delivered insights and updates that informed leadership meetings and internal communications during key organizational initiatives.

Streamlined reporting workflows by identifying process improvement opportunities and implementing SOPs that enhanced productivity and report quality; led reformatting efforts that cut completion time by 50% and introduced scalable processes to sustain operational gains.

Oversaw and delegated tasks to the Admin team, providing training, guidance, and mentorship to support professional growth.

Trained field personnel at multiple levels, from HR Coordinators to Zone Directors. RECOGNITION & CULTURE CONTRIBUTIONS

Featured in Women’s Leadership Development newsletter for leadership and partnership.

Co-lead, Veterans + Military Families Business Resource Group (BRG), Freeman.

Trusted partner for cross-team initiatives, recognized for fostering a positive, collaborative culture.

Contact this candidate