Property Manager and Operations Leader
Resume:
Pappa’s Soul Food, Baton Rouge, LA
Manage all funding
Schedule staff
Ensure Inventory
Baton Rouge, LA 70807
LaToris Wilson-Duncan
************@*****.*** Cell: 225-***-****
● Dedicated Manager with + years of experience in Property Management. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. 10 + year in “Big Box” retail settings.
● Property Management
● Leasing Specialist
● Retail Operations Management
Areas of Expertise
● Customer Satisfaction Enhancement
● Multi-tasker
● Sales & Margin Improvement
Professional Experience
● Teambuilding & Training
● Cost-Reduction Strategies
● Order Fulfillment
2020 to Present
Franklin & Associates- Baton Rouge, LA
Disaster Case Manager
Received incoming calls to provide accurate answers to any concerns Gathered necessary information to provide excellent customer service Point of Contact for Community Partners to assist in Case Management roles CLK Multifamily Management- Baton Rouge, LA
Spires of Sherwood Apartments
Property Manager
Oversee Property operations
Manage all funding and bill pay for Vendors and Contractors Accept and post any Rental payment
Filed and Petition any Judgment for Eviction
Schedule any Vendor or Contract work for Vacant Units Ensure all residents comply with Renter’s Insurance Policy CLK Multifamily Management- Baton Rouge, LA
Sherwood Acres Apartments
Assistant Property Manager
Manage all funding and bill pay for all Vendors and Contractors Accept and post any Rental payment
Oversee Property Operations
Conn’s Appliance Center- Baton Rouge, LA
Assistant Store Manager
Coaches and trains store personnel to achieve sales goals Ensures profitability through correct use of store systems/processes Manages overall store when fulfilling the roles of manager on duty or sales leader
Oversees store operations including customer service and administration Plans and manages merchandising, replenishment, product inventory, and loss prevention activities
Ensures friendly, fast and accurate processing of all Best Buy customer transactions
Responsible for creating a healthy and positive work environment which drives employee engagement and retention
Victoria’s Secret - Baton Rouge, LA
2014 to 2020
5/2009 to
4/2014
Store Manager
Associate Manager 05/99 to 02/08
Promoted to manager position to recruit, train and supervise 10 + cashiers. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Completes store operational requirements by scheduling and assigning employees, following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Secures merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Aeropostale- Baton Rouge, LA 02/05 to 04/07
Store Sales Manager
Directed 10 employees and managed P&L, sales, inventory, merchandising and cost controls. Selected Contributions:
Responsible for directing and coordinating the activities of all management within a single concept store.
Accountable for sales achievement, outstanding customer service and visual presentation, maximizing profits by controlling expenses and protecting company assets.. Education and Training
Southern University A&M — Baton Rouge, LA 1996-1999 Earned 28 credits; concentration in business studies Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety.
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