Multitasking Customer Service & Admin Specialist

SIERAH AGUILAR

Pompano Beach, FL *************@*****.*** Phone: 954-***-****

Skills

● Customer Service

● Scheduling & Appointment

Management

● Billing & Payment

Processing

● Data Entry & Record-

Keeping

● Inventory Management

● Multitasking

● Document Filing &

Organization

● Phone & Email

Communication

● Team Coordination

Experience

Remote Customer Service Specialist

ABB Optical

Coral Springs, FL

March 2025 - Present

● Responded to customer inquiries via phone, email, and remote chat platforms, providing detailed product information and resolving issues to ensure high satisfaction.

● Processed orders, managed data entry for customer accounts, and coordinated with internal teams to track shipments and handle returns efficiently.

● Maintained accurate customer records, assisted with billing discrepancies, and generated reports to support operational improvements.

Medical Receptionist

Healing Alternatives

Altamonte Springs, FL

December 2022 - March 2025

● Managed daily patient communications via email and phone, including scheduling appointments, processing supplement orders, and handling billing inquiries to ensure smooth operations.

● Organized and maintained document filing systems, including faxing and digital record-keeping, to support efficient office workflows.

● Delivered enthusiastic customer service, promoting excellent experiences and fostering positive relationships with patients.

Server, Expo, Food Runner, Host

Church Street Entertainment (City Pub)

Orlando, FL

August 2021 - August 2023

● Coordinated opening, closing, and shift change procedures, ensuring seamless team transitions and operational efficiency in a high-volume setting.

● Demonstrated multitasking abilities by managing serving, expediting orders, and food running tasks, while maintaining accurate records and prioritizing customer needs.

● Promoted exceptional service standards, resulting in increased customer referrals and repeat business through effective communication and problem-solving. Education & Certifications

University of Central Florida

Bachelor of Science in Health Administration

Orlando, FL

Expected May 2026

Quickbooks Certification, Pompano Beach High School June 2018

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