Compassionate Social Services Leader with Youth Expertise

Bikramjeet Singh

Edmonton, AB 780-***-**** **********.*****@*******.***

Profile

Dedicated and compassionate Social Services Professional with 5+ years of progressive experience in child and youth care, residential support, and community-based services. Skilled at leading teams, crisis intervention, and implementing trauma-informed, strength-based practices. Experienced in working with vulnerable populations, including youth in care, individuals with mental health challenges, and newcomers to Canada. Committed to fostering safe environments that empower growth, resilience, and long-term success.

Experience

Team Lead Supervisor (PDD)

Family Connections Inc. – Edmonton, AB

2025 – Present

•Supervise staff, manage scheduling, and oversee daily group home operations for clients.

•Support clients with mental health, behavioral, and daily living needs while maintaining a safe and structured environment.

•Manage medication administration, documentation, incident reporting, and appointment coordination.

•Ensure compliance with agency policies, safety protocols, and individualized care plans.

•Communicate with multidisciplinary teams to support client goals and progress.

•Lead crisis response, guide staff during emergencies, and maintain thorough records of all shifts.

Team Lead / Child & Youth Care Worker

Bridgeway Connections Services – Edmonton, AB

2025

•Lead program operations by managing staff scheduling, delegating tasks, and monitoring team performance to ensure quality care delivery.

•Provide one-on-one support and supervision to children and youth in care, creating a safe, structured, and nurturing environment.

•Monitor client behavior, emotional well-being, and daily activities; record observations and complete accurate shift notes.

•Maintain compliance with agency protocols by completing Critical Incident Reports (CIRs), administering medications, and ensuring accurate documentation.

•Collaborate with multidisciplinary teams to design and implement individualized care plans using trauma-informed and strength-based approaches.

•Prepare and review program reports, track progress toward goals, and oversee adherence to care plans and safety protocols.

•Serve as the on-call lead to guide staff, manage urgent situations, and ensure 24/7 support coverage.

•Build positive community relationships by engaging stakeholders, coordinating outreach activities, and enhancing service access.

•Develop structured daily routines and activity plans that promote emotional regulation, positive behavior, and personal growth for youth.

•Debrief and follow up on critical incidents to support staff, ensure accountability, and minimize future incidents.

Community Support Roles

PDD Multicultural Health Brokers / Urji Women Support Association – Edmonton, AB

2023 – 2024

•Delivered settlement support services to newcomer families, including housing, employment, and language assistance.

•Facilitated workshops on job search, community resources, and life skills.

•Assisted women and families with forms, referrals, and navigating local services.

Crew Member / Trainer

McDonald’s – Edmonton, AB

2023 – 2024

•Delivered customer service in a fast-paced environment while managing multiple responsibilities.

•Maintain cleanliness and organization across work areas.

•Trained new staff in customer service, food safety, and company procedures.

Education

Diploma in Settlement Studies

Norquest College – Edmonton, AB 2023 – 2024

High School (Humanities Stream)

Ryan International School – Amritsar, India 2022

Certifications & Training

•De-escalating Potentially Violent Situations (Sept 2024 – Present)

•Trauma-Informed Care (Sept 2024 – Present)

•Naloxone Training (Sept 2024 – Present)

•Suicide Awareness (Mar 2024 – Present)

•Mental Health Awareness & Support (Sept 2023 – Present)

•Therapeutic Crisis Intervention Certification

•Medication Administration Certification

•Mental Health Awareness Certification

•Mandt Training Certification

Skills

•Child & Youth Care Support

•Team Leadership & Staff Training

•Crisis Intervention & De-escalation

•Trauma-Informed & Strength-Based Approaches

•Case Management & Documentation

•Settlement & Community Support

•Mental Health & Addictions Awareness

•Bilingual Communication – English & Punjabi

•Customer Service & Multitasking in fast-paced environments

•Time Management & Problem-Solving under pressure

•Technology Proficiency (Microsoft Office Suite, data entry, reporting systems)

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