Customer Service & Call Center Specialist

Alissa Robertson

Monroe, LA ***** +1-318-***-**** *******************@*****.***

Work Experience

Call Center Representative

Entergy West Monroe, LA

July 2025 to Present

• Answer calls as they are directed to me.

• Complete all verification required to access individual accounts.

• Locate addresses and assist customers with starting service at a location in their name.

• Enter and verify personal information for each customer, including date of birth and SSN.

• Assist customers with making payment arrangements on their bills.

• Communicate with customers in a professional, empathetic manner. Customer Service Representative

Spherion Monroe, LA

July 2025 to Present

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions Management Trainee

Nothing Bundt Cakes-Monroe LA

February 2025 to July 2025

• Successfully completed a comprehensive sales associate management trainee program, gaining in- depth knowledge of sales strategies, customer service techniques, and product knowledge

• Provided excellent customer service by actively engaging with customers, addressing their needs, and resolving any issues or concerns

• Collaborated with senior management to develop and implement new sales strategies to drive revenue growth

• Trained new sales associates on company policies, products, and selling techniques to ensure consistent delivery of high-quality customer experience

• Assisted in visual merchandising efforts to create attractive displays that enhanced the overall shopping experience for customers CSM Customer Service Manager

Brookshires

July 2023 to September 2024

• Managed a team of XX customer service representatives, providing guidance and support to ensure high-quality customer interactions

• Implemented new customer service strategies resulting in an XX% increase in overall customer satisfaction ratings

• Developed and delivered comprehensive training programs for new hires, resulting in a XX% reduction in onboarding time

• Analyzed customer feedback data to identify trends and areas for improvement, leading to the implementation of targeted solutions that increased customer retention by XX%

• Collaborated with cross-functional teams including sales, marketing, and operations to address escalated issues and provide timely resolutions

• Created and maintained standard operating procedures (SOPs) for the customer service department, ensuring consistent delivery of exceptional service

Education

High school diploma

Skills

Zoom Work order management software Experience with individuals with mental health conditions Attention to detail Equipment service recordkeeping Customer communication Animal handling Typing Detail Oriented Computer skills Marketing Payroll Communication skills Outdoor work Mobile devices Microsoft Word Customer service (3 years) Cleaning Windows Basic math Maintenance records management Busser Computer literacy SharePoint Writing skills Office experience Computer operation Telemarketing Inventory data entry Microsoft PowerPoint Driving Time Management Organizational skills Technical Proficiency Microsoft Excel Cashiering (3 years) Medical terminology

Certifications and Licenses

Food Handler Certification

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