Bilingual Auto Manager and Writer with 40+ Years Experience

Bilingual Automobile Manager/Writer with over **+ years of Automobile experience.

Fluent in English and Spanish.

Demonstrated success in customer service, vehicle repair, and vehicle re-inspections.

Precise attention to detail. Proven ability to multitask and prioritize.

EXPERTISE

Management of operations

Leadership

Data Entry

Ordering Parts

Payroll

Accounts Receivables

Insurance Verification

Documenting

Writing Estimates

Analyze Material

Reynolds & Reynolds

Managing Databases

Increasing Sales

Customer Satisfaction

Customer CSI

Professional Experience

Rick Case Collision Center 2022- Present

Oversee Estimators and Production Managers responsibility

Vast Experience with all aspects of collision repair

Initiated implementation of CCC1 work tracking software and management system to improve time and inventory management

Established additional direct repair relationships with State Farm, USAA, Nationwide, The General, American Family, Amica, EMKAY National Fleet Leasing, Tesla Inc., Hanover Insurance Group, Geico and others.

Resolved customer complaints.

Consistently met or exceeded Auto Repair goals.

Supervised Writers/Estimators in performing daily walk-arounds twice a day and making sure CCC1 repair status is updated.

Established a complete Blueprint Estimate within 2 to 4 hours upon receiving the customer pay/insurance DRP vehicle.

Have open daily communication with the Production Manager to keep our keys to keys turn-around time to single digits.

Expansive knowledge of body shop environments.

Remarkable ability to access customer needs in often fast/pace settings.

Amazing ability to multitask and prioritize.

Good written and oral communication abilities.

Provide customers with accurate costs estimates and assist customers with filing insurance claims.

Maintained contact with customers and insurance companies.

Miracle Ford Collision Center of Gallatin Tennessee 2021-2022

Oversee Estimators and Production Managers responsibility

Vast Experience with all aspects of collision repair

Hired and trained new office and technician staff and implemented a mentoring program

Set monthly sales goals and motivate staff to achieve such goals

Established additional direct repair relationships with State Farm, USAA, Nationwide, The General, American Family, Amica, EMKAY National Fleet Leasing, Tesla Inc., Hanover Insurance Group, Geico and others.

Initiated implementation of CCC1 work tracking software and management system to improve time and inventory management

Prepared and processed more than 200 files each month.

Counseled subordinates in professional, educational and personal matters.

Assisted subordinates and supervisors in identifying and resolving problems.

Supervised Writers/Estimators in performing daily walk-arounds twice a day and making sure CCC1 repair status is updated.

Have open daily communication with the Production Manager to keep our keys to keys turn-around time to single digits.

Hired and trained staff; managed all business functions; maintained department paperwork.

Follow-up on all work performance to make sure that customer satisfaction and repeat business to our company was the number one priority.

Phil Smith Collision Center Writer/Manager 2016-2017

Writer for State Farm Insurance Company and Geico Insurance Company.

Responsible for writing estimates for damaged vehicles.

As a service writer/manager, I was responsible for maintaining and running operations.

Interact with various insurance companies, ordering parts, payroll, accounts receivable, write estimates, and deal with customer CSI

Specialized in vehicle repair and refinish. We established a direct repair program with various insurance companies and various fleet organizations. Among others were Florida Highway Patrol, City of Miami.

European Paint and Body Shop Manager 2015-2016

Energetic body shop manager who seamlessly adapts to various customer service-oriented environments. Adept at accessing client needs and motivating body shop employees. Proficient in body shop maintenance operations.

Substantial experience in body shop work, including painting and dent repair.

Expansive knowledge of body shop environments.

Remarkable ability to access customer needs in often fast/pace settings.

Solid familiarity with MS Office applications, Excel and Word.

Ability to work well in team environments and work well independently as necessary.

Amazing ability to multitask and prioritize.

Good written and oral communication abilities.

Provide customers with accurate costs estimates and assist customers with filing insurance claims.

Maintained contact with customers and insurance companies.

Insured that all vehicles were properly cleaned after work was completed and ensured that manufacturing specifications were followed to keep warranties valid.

Reviewed part repairs and maintained shop records of replacement parts ordered.

Inspected work and identified any potential quality issues that needed to be addressed.

Ensured compliance with all local, federal, and industry regulations and standards.

Winhaven Insurance Co. Automobile Appraisal 2008 - 2015

Responsible for writing estimates for damaged vehicles.

Certifications and Education

Certifications: Quality Awareness, PPG Auto Refinishing, ADP Shoplink, ADP Photolink, ICAR Advanced,

CCC1, Estimating, Maters of Nuts & Bolts of Estimating, Audatex, ICAR Platinum & Gold Class, Tesla Certified

Committee Member of ICAR Services,

Medical Courier Certifications: Bloodborne Pathogens Infectious Disease Control Best Practices/Precautions

HIPPA Training

NationalCPRFoundation

Certifications : Upon Request

Education: Computer Process Institute, Edward Williams College, Miami Dade Community College

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