Experienced Residential Counselor and Customer Service Professional
Resume:
Naim Travis
Willingboro, NJ *****
**********@*****.***
Experience:
May 2018-Present Residential Counselor 3
Legacy Treatment Services
Assists in providing and maintaining a positive, strength-based, developmentally appropriate therapeutic environment that is in keeping with the values and clinical treatment philosophy of the Agency. Maintains 100% supervision of Consumers 24/7 in home setting, during travel, at recreational activities or as assigned. Participates in therapeutically designed home and recreational activities. Models professional behavior (words and action), demonstrates rapport-building and maintains appropriate boundaries with Consumers. Provides Consumers with therapeutic support services such as recreation, life skills training, problem solving skills and anger management skills. Residential Counselor 3 also assist House Manager with scheduling along with being the managerial counselor on site when house manager is unavailable.
July 2017-February 2018 Food Service Handler
Ann Klein Forensic Center
Assist cooks in preparing meals according to special dietary needs
Removal of dirty dishes, trays, and utensils
Deliver and pick up food trays to units
Scrape, stack, or load dishes, utensils, glassware into dishwasher as needed
Vacuum, sweep, or mop kitchen and break room area
Remove trash and recycling; replace trash bags
Clean up resident spills as needed
Follow and maintain all sanitation and safety procedures
Monitor and stock all food preparation stations
Prepare kitchen and food preparation for next meal
July 2008-Present Senior Booth Attendant
City of Trenton Parking Authority
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Handled currency and credit transactions quickly and accurately.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
November 2009- April 2010 Parking Authority Supervisor
City of Trenton Parking Authority
Supported Daily Operations (Fill Pay stations as needed, and do bank deposits)
Open and close garages
Compete daily reports
Scheduling
Direct parking attendants
Be Proactive (Respond to public concerns and issues/crisis)
Payroll
October 2006- March 2007 Food Prep/Cashier
McDonalds Restaurant Trenton, NJ
Food preparation
Cashier
Customer service, complete orders in a fast pace environment
Complete short orders per menu specs and ensured proper food safety handling
January 2005 - February 2009 Assistant Kitchen Manager
M&M Restaurant Trenton, NJ
Assisted the Kitchen Manager with the supervision of the kitchen staff in food service operations in a restaurant setting.
Assisted with menu planning, food preparation, and service.
Supervised a staff of 10 cooks and 5 servers split between 2 shifts, handling scheduling for cooks and front of house staff.
Responsible for training the staff on the menu, safe and proper food handling, proper preparation and service.
Maintained efficiency and accuracy in feeding over 1500 people daily.
September 2005 – August 2006 Assistant Activities Director
Senior Star Adult Medical Center Ewing, NJ
Assist Director w/ activities and daily planning
Take clients on state approved trips and account for safety of all
Direct and oversee events at facility
May 1999 – August 2004 Executive Assistant/ Lead Counselor
The Robert’s Foundation Trenton, NJ
Counsel and oversee daily activities for children
Oversee state approved lunch program for foundation
Oversee daily operations, payroll and scheduling
Education:
2002 – 2003 Harrison Career Institute
(State Certification in Echocardiogram)
1995 – 1999 Ewing High School – Graduated with Diploma
References: Excellent references furnished upon request.
Certifications:
8/1/2019 CDL Class B Driver’s License
5/18/13- Present Certified Food Safety Manager Certification
Skills:
Able to properly cook and handle food
Knowledgeable in MSWorks, Powerpoint, Excel
Honest, trustworthy and punctual
Proficient in customer service
Personable and affable
Works well individually or as a team
Excellent multi-tasker
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