Productive Administrative Specialist with Security Clearance
Resume:
Jennifer O. Eduwuirofo
Phone Number: 613-***-**** Email Address: ***.*****@*****.***
SECURITY CLEARANCE
Currently holds an enhanced reliability; however, I’m eligible for higher security clearance. PROFESSIONAL SUMMARY
Experienced and detail-oriented professional with over 12 years supporting business operations, customer service, and administrative functions in both government and private sectors. Skilled in handling sensitive information, resolving inquiries related to compensation and leave, and ensuring process accuracy. Recognized for delivering excellent customer support, working effectively with diverse teams, and managing tasks efficiently under pressure. EDUCATION
Bachelor of Social Science & Business Administration University of Ottawa, Ontario 2014 - 2018
Diploma in Business Management - Financial Services Humber College, Ontario 2009 - 2011
KEY SKILLS & COMPETENCIES
• Customer Support & Inquiry Resolution
• Communication & Relationship Building
• Problem Solving & Conflict Resolution
• Service Excellence & Client Satisfaction
• Data Entry & Accuracy
• Documentation & Case Management
• Technical Proficiency
• Confidentiality & Compliance
• Multitasking & Time Management
• Active Listening & Empathy
PROFESSIONAL EXPERIENCE
CGI (PSPC), Ottawa, ON
Quality Analyst (SIGMA) Jan 2023 – Dec 2024
o Collaborated with government unit managers and stakeholders to ensure IT solutions meet business requirements and adhered to industry standards.
o Documented quality assurance activities, tracked issues, and prepared detailed audit reports for management review.
o Ensured that software releases complied with PSPC's strict operational and regulatory standards, improving overall system performance and security. Technical Change/Release Management (SIGMA) Feb 2022 – Casual till Dec 2024 o Managed end-to-end technical change and release processes for government IT systems using SIGMA methodology.
o Collaborated with developers, product managers, and stakeholders to define clear release requirements and timelines, ensured smooth software deployment in compliance with government standards.
o Maintained change logs and coordinated deployment schedules to minimize system downtime and service interruptions.
Project Coordinator (SAP) May 2021 - Feb 2022
o Led the coordination and execution of IT procurement and implementation projects, including SAP system upgrades and system integrations.
o Managed project timelines, tracked deliverables, and ensured that all project components adhered to cost and schedule parameters.
o Facilitated communication between project stakeholders, including internal teams and external vendors, ensuring alignment with overall business objectives. Associate, Client Experience
Wealthsimple, Ottawa, ON - Remote Aug 2023 – Dec 2023 o Delivered empathetic, solution-focused support to clients via phone calls, chat and email, ensuring a seamless experience across Wealthsimple’s financial products. o Resolved complex account and transaction inquiries with accuracy and efficiency, consistently meeting service level targets and client satisfaction benchmarks. o Collaborated with cross-functional teams to identify and escalate product feedback, contributing to continuous improvement in client experience and platform usability. Community Coordinator
Mattamy Homes, Ottawa, ON 2019 – 2021
o Functioned as a liaison between homeowners and various departments, ensuring timely resolution of issues and effective communication.
o Coordinated resource allocation and scheduling for construction projects, ensuring materials and workforce were effectively managed.
o Collected and processed payroll in HRIS, ensuring accurate and timely submission to head office for processing.
Procurement Buyer (Contract)
City of Ottawa, Ottawa, ON Apr – Dec 2020
o Drafted, amended, and managed purchasing contracts for awarded vendors, ensuring compliance with municipal procurement policies.
o Monitored all open purchase orders, requisitions, and contracts, ensuring timely delivery and adherence to budget constraints.
o Conducted market research and consulted with stakeholders to identify procurement needs, negotiate terms, and evaluate vendor performance.
Property Coordinator (Short-Term Contract)
I.P.T, Ottawa, ON Apr – Sept 2018
o Processed rent payments and managed monthly reconciliation reports using Excel and Buildium. o Maintained financial records related to tenant accounts and contractor services. o Coordinated work schedules, tracked hours, and ensured accurate payment submissions for service vendors.
o Provided confidential administrative support and resolved inquiries from tenants with discretion and efficiency.
Store Manager
Cleo, Ottawa, ON 2016 - 2018
o Collected and submitted payroll through HRIS systems and maintained employee scheduling and time records. o Supervised and coached a team of up to 15, supporting training, team morale, and scheduling needs. o Ensured high levels of customer satisfaction through timely service, staff development, and issue resolution. Inbound Team Leader
American Express Bank of Canada Inc., Markham, ON 2011-2014 o Managed busy inbound calls efficiently, and resolved uncertainties card members faced - while monitoring team sale targets.
o Monitored daily team performance metrics to ensure service level targets were met, providing coaching and support to improve customer satisfaction and efficiency. o Trained new team members on systems, procedures, and customer service best practices. VOLUNTEER EXPERIENCE
Community Outreach
National Capital Region Ongoing
o Volunteer work in community outreach programs focused on local needs, providing support to individuals and organizations within the region.
ADDITIONAL INFORMATION
o Training & Certification: Cúram; Business Analysis; Certified in Cybersecurity ISC2, Online (Pending Exam).
o Languages: Fluent in English and Edo.
o Technical Skills: Microsoft Office Suite (Excel, Word, PowerPoint), SAP Ariba, HP ALM, Azure DevOps, Solutions Manager, BMIS, HRIS systems, Slack, Jira, Zendesk and project management software.
Contact this candidate