Business Development & Finance Professional
Resume:
ANGELA
ODIGIE
***************@*****.***
Lewis Center, OH 43035
PROFESSIONAL SUMMARY
Skilled professional with experience in business development, communications and a background in Accounting and Finance. Successfully secured key clients while increasing the bottom line; persistent in generating new businesses, ensuring customer loyalty, satisfaction and fostering strong relationships. Highly motivated self-starter with an exceptionally analytical mind which drives my practical approach to problem-solving and a drive to see things through to completion. I possess great communication and interpersonal skills and I am eager to take on a challenge to grow and further improve my skills.
EDUCATION
University of North Georgia
01/2017
Certification: Marketing
Ambrose Alli University
01/2005
BSC: Accounting
WAEC
01/1999
High School Diploma
SKILLS
• Excellent communication
(written/oral)
WORK HISTORY
Cigna Health - Data Entry Clerk
Dallas, TX • 02/2021 - Current
• Sorted documents and maintained organized filing process.
• Completed data entry tasks with accuracy and efficiency.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Verified accuracy of data entered into system to produce error-free reports.
• Created and maintained data entry logs to track data entry activities.
• Followed established procedures to enter and process data correctly.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Interpersonal skills
• Strong leadership abilities
Envera Health - Customer Service Representative
Maryland, NY • 06/2019 - 02/2021
• Personnel management
• Organizational skills
• Highly analytical
• Innovative
• Resourceful
• Self-motivated
• Effective problem-solving
techniques
• Result oriented
• Conflict resolution
• Negotiation skills
• Ability to work individually
• Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
• Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
• Assisted in training new team members on company policies and best practices in medical customer service delivery.
• Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
• Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
• Coordinated with clinical staff to ensure seamless handling of prescription refills, test results, and referral authorizations.
• Educated patients on available healthcare services and assisted them in making informed decisions about their care options.
• Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
• Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
• Implemented improvements in internal processes to optimize efficiency within the customer service department.
• Streamlined communication between patients and healthcare providers for efficient appointment scheduling and followups.
• Developed strong rapport with customers through active listening and empathetic responses, promoting long-term loyalty and trust. Towset Energy Resources Limited - Data Processing Manager Houston, TX • 08/2015 - 06/2019
• Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
• Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
• Devised and implemented reliable data management procedures to enable usability and security of company data.
• Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
• Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
• Oversaw security and information retention policies and practices according to internal and government-ordered standards.
• Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
Concentrix - Customer Service /Data Entry Clerk
North Carolina • 01/2013 - 06/2015
• Scanned documents and saved in database to keep records of essential organizational information.
• Sorted documents and maintained organized filing process.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Verified accuracy of data entered into system to produce error-free reports.
• Followed established procedures to enter and process data correctly.
• Created and maintained data entry logs to track data entry activities.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Ability to work as a team
• Enthusiasm
• Excellent IT skills
• Numerical skills
• Verbal communication skills
• Teamworking skills
Contact this candidate