Accounts Receivable & Customer Support Specialist

Lateaa James

Houston, TX ***** +1-346-***-**** ***********@*****.***

Professional Summary

Detail-oriented Accounts Receivable Specialist and Senior Customer Support

Representative with strong communication and active listening skills. Proven track record of meeting both company and customer needs, ensuring seamless account management and exceptional service. Eager to contribute expertise in accounts receivable and customer support to drive organizational success.

Work Experience

Security Officer

Securitas

June 2021 to Present

· Patrolling the company facility. Monitoring the access to clients with valid credentials to gain access to the corporate buildings.

· Enforcement of Client and Company policies and procedures.

Account Receivable

Cisco

December 2019 to December 2022

· Conduct regular account reconciliations to ensure accuracy of receivable records.

· Communicate with customers via phone and email to resolve billing discrepancies or payment issues.

· Maintain detailed and organized records of all billing, payments, and correspondence.

· Prepare ageing reports and assist management in monitoring cash ow and collections performance.

· Collaborate with internal departments (Sales, Customer Service, Finance) to ensure proper billing and resolve account disputes.

· Apply customer payments to appropriate accounts and invoices in accounting software.

Sales Associate

S4 Communications

October 2015 to December 2019

· Providing clear and concise information

· Building rapport with customers

· Identifying cross-selling and upselling opportunities

· Recommending additional products or services based on customer needs

Education

Healthcare in Administration (BA)

DeVry University Lisle, IL

May 2025 to October 2027

Medical Billing & Coding (associate degree)

BRYANT & STRATTON COLLEGE

March 2019 to June 2021

Upper secondary education

DIPLOMA

COLUMBIA HIGH SCHOOL

Licenses

Guard Card:01076057 Expires: 06/15/2027

TWIC Card

Driver's License:

November 2022 to November 2029

Non-CDL Class C

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