Bookkeeping Graduate with Customer Service Experience

Samia Bente Matin

Jackson Heights, NY ***** ************@*****.*** 646-***-****

Summary

Bookkeeping graduate with hands-on experience in customer service and sales. Skilled in QuickBooks, Sage 50, and MS Office Suite. Strong attention to detail, time management, and communication. Multilingual and eager to contribute to a growing organization. Education

Metropolitan Learning Institute, Rego Park, NY

Diploma in Bookkeeping Nov 2022 – June 2024 GPA: 3.8/4.0 Experience

Sales Associate, Omar Jewelers – Jackson Heights, NY (2022–2023)

- Advised customers on product selection, increasing sales and customer satisfaction.

- Accurately processed transactions and managed POS system.

- Organized and maintained attractive store displays.

- Fostered repeat business through strong customer relationships. Volunteer Experience

Volunteer Teacher – South Asian Community Center, Jackson Heights, NY (May 2025

– Present)

- Assist community members in preparing for the U.S. Citizenship Exam through structured lessons and practice sessions.

- Support learners with language development and test-taking strategies. Technical Proficiency

QuickBooks, Sage 50, MS Excel, MS Word, MS PowerPoint, 10-Key Skills

Time management, teamwork, attention to detail, interpersonal communication Languages

English, Bengali, Hindi, Urdu

Hobbies & Interests

Travel, swimming, cooking, hiking, scuba diving

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