Client Services Professional with Hotel Expertise

MIKEY MOTA

*************@*****.*** 347-***-**** Corona, NY 11368

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer Service Experience

Client Relations

Organizational Skills

Computer Proficient

Time Management

Written and Oral Communications

Front Desk Representative The Box House Hotel - Brooklyn, NY 07/2022 - Current Greet, register, and assign rooms to guests of hotel. Verify customers' credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests' accounts using computerized property management systems. Compute bills, collect payments, and make change for guests. Issue room keys and escort instructions to bellmen. Review accounts and charges with guests during the check out process. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

Record guest comments or complaints, referring customers to managers as necessary. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer all incoming phones in three or less rings. Mini Bar Attendant 11 Howard Hotel - SOHO, NY 11/2018 - 01/2019 Handled, ordered and organized all inventories required by Mini Bar, including inventory of expiration dates and FIFO rotation of all stock

Maintained full understanding and knowledge of all food and beverage items on minibar menu Handled all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations key hotel personnel, in-house events, directions, etc

Maintained a high level of cleanliness and organization in the mini-bar storage areas Be familiar with all standards of performance excellence and adhere to these standards throughout our guests' experience

Completed closing duties, including restocking items, cleaning as needed, etc Followed all company and safety and security policies and procedures. Stock Associate BJs Wholesale Club - Middle Village, NY 04/2017 - 03/2018 Greeted customers and directed to requested products Maintained effective team member communication

Operates tracking scanners to maintain accurate inventory and shipments Assisted in order processing as necessary

Summary

Skills

Experience

Operates appropriate machinery according to safety protocols Contributes to team effort by accomplishing related tasks as needed. Afterschooll Group Leader St. Nicks Alliance - Brooklyn, NY 12/2016 - 04/2017 Collaborated closely with the Program Coordinator, after-school lead teachers, and social workers to provide long-term support to scholars

Actively build a safe and welcoming classroom community Completed homework help, distribute snack and manage classroom of after-school scholars Uphold classroom expectations and routines in order to maintain a purposeful, supportive, and fun environment for learning

Build relationships with families, students, and staff members in the after-school program Supported a program community where restorative practices are actively modeled and used to navigate student and community challenges.

Cashier Associated Supermarket - Brooklyn, NY 06/2016 - 12/2016 Provided a positive customer experience with fair, friendly, and courteous service Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases Resolved customer issues and answers questions

Bags purchases if needed

Processed return transactions.

South Shore High School

High School Diploma

Spanish:

Native/ Bilingual

Education and Training

Languages

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