Operations and Client Relations Specialist

JAZMINE HARRIS

**** ********* ******* #*** · Los Angeles, CA 90045

n 626-***-**** · n **************@*****.***

PROFESSIONAL SUMMARY

Resourceful and customer-focused professional with a strong foundation in operations coordination, administrative support, and client relations. Known for delivering exceptional service and ensuring seamless communication between teams, clients, and leadership. Demonstrates a proactive approach to problem-solving, process improvement, and workflow organization. Eager to contribute to dynamic corporate environments that value professionalism, growth, and continuous learning. EXPERIENCE

Contracts and Monitoring Assistant — Heluna Health Care 2023 – Present

• Manage and review contracts for healthcare providers funded through city and government programs, ensuring compliance with fiscal deadlines and operational requirements.

• Maintain detailed work orders and documentation to support directors and executive leadership.

• Coordinate conferences and meetings for staff and constituents.

• Facilitate communication between departments and partner agencies to streamline workflows and support program goals.

• Contribute to efficient program operations, accurate reporting, and the seamless execution of funding activities.

Call Center Supervisor — Cerida Investment Corporation 2020 – 2023

• Supervised a team of call center agents, providing daily oversight, coaching, and performance feedback.

• Trained and onboarded new hires while maintaining quality control and service standards.

• Developed and managed digital workspaces to improve workflow and productivity.

• Verified employee schedules, attendance, and time records to ensure accurate payroll and reporting.

• Promoted a motivated, high-performing team culture through strong leadership and organization. Talent Acquisition Specialist — Bayer 2016 – 2023

• Managed recruitment and onboarding processes, from job postings to candidate selection.

• Partnered with hiring managers to identify staffing needs and implement recruitment strategies.

• Conducted preliminary interviews and maintained compliance documentation.

• Coordinated new-hire orientations and communication for seamless integration.

• Strengthened organizational, communication, and multitasking skills in a fast-paced corporate setting. SKILLS

Core Operations: Operations Coordination · Administrative Support · Contract Management Organization: Document Control · Scheduling · Meeting Coordination · Workflow Optimization Interpersonal: Customer Service Excellence · Communication · Problem Solving · Time Management Technical: Microsoft Office Suite · Google Workspace · Oracle Professional Attributes: Reliable · Adaptable · Detail-Oriented · Professional in Fast-Paced Environments

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