Detail-Oriented Remote Data Entry Clerk with IT Support Skills

Elizabeth Bratt Platchkov

*********@*****.*** 646-***-****

Professional Summary::

Experienced administrative and customer service professional with a strong foundation in facilitating IT support, data analysis, and quality control. Adept at managing complex workflows, streamlining operations, and allocating resources to support both clients and technical teams. Known for integrity, empathy, clear communication, and the ability to work independently or collaboratively under pressure.

Skills & Tools::

Hard Skills: Data Analysis (Excel), ERP Systems (A2000), IT Ticketing Platforms (ConnectWise, BrightGauge), Monday.com, Salesforce Lightning Service Console

Soft Skills: Client Communication, Process Improvement, Quality Control, Team Collaboration, Time Management PC Power Center :: Customer Service & IT Help Desk Coordinator :: Dec 2019 to Jan 2025

Tools & Platforms: BrightGauge, ConnectWise, Excel, Slack

- Focus & Goal: Identified trends, bottlenecks, and SLA risks in support ticket flow.

- Scope & Tools: Managed ticket lifecycle using BrightGauge, Excel, and Slack.

- Ticket Management: Monitored incoming volume, flagged past-due items, and routed to tech teams.

- Data Analysis: Cleaned and analyzed ticket data in Excel; tracked SLA adherence.

- Client & Team Communication: Acted as liaison between clients, techs, and management.

- Reporting: Compiled weekly summaries and supported real-time dashboards.

- Impact: Reduced average resolution time and improved SLA performance. Cameron Industries :: Production Manager ::

May 2000 to Apr 2018

Tools & Platforms: Excel, Microsoft Outlook, A2000 ERP System, Monday.com, Salesforce Lightning Service Console

- Focus & Goal: Improved turnaround time by analyzing order workflows and service delays.

- Scope & Tools: Tracked POs and inventory data using Excel and the A2000 ERP system.

- Client Interaction: Primary contact for order updates, PO changes, and escalation handling.

- Quality Control: Conducted ASTM 4-point inspection of fabric per PO; performed hands-on stretch/feel checks.

- Data Analysis: Reconciled sales and shipment spreadsheets; tracked fulfillment metrics.

- Reporting: Delivered weekly summaries on open orders and vendor delays.

- Impact: Enhanced response speed and increased customer satisfaction.

Contact this candidate