Operational Excellence Specialist with 8+ Years
Resume:
ARTHI P
Operation Executive
@ *********@*****.***
q LinkedIn/Arthi P
* ***** ******, *********, ******* -600044
SUMMARY
I am a Dynamic Operation Executive with over 8 years of experience in client management and SQL programming at Yalamanchili Software. I excel in transaction monitoring, incident management, and customer service, ensuring SLA compliance. My strong analytical skills and collaborative
approach allow me to drive operational excellence even in high-pressure environments.
EXPERIENCE
Team Lead Operation Executive (Team Size Handle- 15+)
Betamonks Technology (Yalamanchili Software Exports Private Limited)
02/2017 to Till Date Chennai
ISO 27001 certified company & banking service provider offering
middleware technologies, transaction processing, banking solutions
•Drove operational excellence in transaction monitoring and incident management.
•Devising 8 years hands on experience in production support that provides application web application, web services, service delivery Pl/Sql
•Resolved critical issues while ensuring SLA compliance.
•Provided technical support to customers on Retirement applications.
•Coordinated and solved technical issues, updating clients on status.
•Prepared daily and weekly reports, managing communication with clients.
•In addition, with production support, designing bespoke SQL queries based on the client requirements.
•Following up of the issue with respective time forwarders and confirm the same to the clients.
•Primary responsibilities to support the application by answering the services requests raised by the clients.
•Preparing the justification reports for Initial SLA and respond SLA failures.
•Capable in handling the dispute and transaction settlement issues.
•Well-built experience in payment sector and banking functionality.
STRENGTHS
Analytical Skills & Flexibility
Strong analytical skills, flexibility, and prioritizing workload
Client Management & Issue Resolution
Excellent at managing client relationships and resolving critical issues in high-
pressure environments.
Skills
-Production Support, Incident Tracking,
-Client Coordination, Problem solving,
-Team Collaboration, Integrity and honesty
-Back-end process, Master card connect.
-SQL, C++, Unix, SLA, Technical Analysis,
-Jira, Service desk, Visa Edit Package
KEY ACHIEVEMENTS
Automation Report Development & Training Provision
Developed an automation report process in SQL according to client requirements.
and provided training to new employees regarding project and company policies.
Promoted as a team lead, handling a team size of 15.
INTERESTS
Sporting Activity
Throw ball player representing college.
Technical Innovation
Participated in the National Level
Technical Expo 2015, achieving first place
PROJECTS
Prepaid Cards for HDFC Bank
Managed project involving Prepaid Cards for HDFC Bank with technologies including UNIX and SQL
•Monitored transactions & spool logs.
•Conducted impact analysis on the existing system and fixed production problems.
•Framed basic SQL queries and processed incoming files from VISA/Master
•Coordinated incident tracking and ensured timely updates to clients.
EDUCATION
SSLC
Sri Ramakrishna Vidyasala higher secondary school -79%
06/2009 - 05/2010 Chidambaram
HSC
Sri Ramakrishna Vidyasala higher secondary school – 60%
06/2010 - 05/2012 Chidambaram
BE(EEE)
Shri Andal Alagar collage of Engineering – 70%
06/2012 - 05/2016 Kanchipuram
MBA ( Operations Management )
University of Madras – 70%
06/2017 - 05/2019 Chennai
Field work & Other Skills:
•Throw ball player representing college.
•First place in “NATIONAL LEVEL TECHNICAL EXPO” 2015-Innovations of Science in Engineering & Technology.
•RASHTRAPATI AWARD GUIDE – 2011.
•RAJYA PURASKAR AWARD-2009, BHARATH SCOUTS & GUIDES
Marital Status
LANGUAGES
English
Tamil
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